Strategic Customer Success Manager — EnergyTech (Hybrid)

Startup Atlas; Antwerpen; Hybrid; EUR 50,000 - 61,000; Full time

Benefits offered by this job

Stock options

13th month salary + double vacation

Company car or mobility budget

EV charging card

Hospital insurance for you

Laptop + smartphone

Job summary

Enersee, an AI-powered energy platform, is growing fast and seeks a Customer Success Manager to turn onboarding into long-term partnerships with Europe’s largest brands.

You will own onboarding with the product team, build strategic relationships, translate customer goals into outcomes, and design business cases to scale from pilot to full rollout. Fluency in English plus another EU language and a proactive mindset are essential.

Qualifications

• Experience in Customer Success, Account Management, or a related role in a tech startup/scale-up/enterprise clients.
• Proactive mindset; you don’t wait to solve problems.
• Lead as a CSM; if no process, you create it.

Responsibilities

• Be the go-to person for enterprise clients; build strategic partnerships.
• Own onboarding with product team; align stakeholders & set goals.
• Translate customer goals into outcomes; grow contracts.
• Design business cases to scale from pilot to full rollout.
• Spot opportunities to expand usage, renewals, and impact.
• Collect and organize user feedback; feed insights back to product/tech.
• Build dashboards in HubSpot to track revenue and expansion.

Skills

Customer Success

Account Management

Proactive mindset

Leadership in CSM

Strong communication

Strategic thinking

Analytical skills

Energy & sustainability interest

Fluent English + another EU language

Experience with HubSpot/Mixpanel/Inter

Tools

HubSpot

Mixpanel

Intercom

BI tools

Job description

Enersee, an AI-powered energy platform, is growing fast and seeks a Customer Success Manager to turn onboarding into long-term partnerships with Europe’s largest brands.

You will own onboarding with the product team, build strategic relationships, translate customer goals into outcomes, and design business cases to scale from pilot to full rollout. Fluency in English plus another EU language and a proactive mindset are essential.