Dutch-Speaking Customer Expert – After-Sales & Tech Support

Cross Border Talents; Brussel Hoofdstad; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

Relocation assistance

Monthly bonuses

Training completion bonuses

Retention bonuses

Transportation allowance

Structured onboarding

Career growth paths

Team events

Job summary

Cross Border Talents seeks a Dutch-speaking Customer Expert for After-Sales & Technical Support. You will be the primary contact for Dutch customers, handling orders, tracking, returns, invoicing queries, and troubleshooting across devices and services.

Relocation support is provided for candidates moving to Greece. The role offers training, clear growth paths, and bonus potential, with a mix of on-site and remote work depending on the opening.

Qualifications

• Native-level Dutch with strong English (B2+).
• PC skills and ability to use multiple software tools simultaneously.
• Typing speed of at least 25 WPM.
• Excellent written and verbal communication; calm under pressure.
• Previous customer service experience preferred; training provided.

Responsibilities

• Serve as frontline contact for Dutch-speaking customers via phone, chat and email.
• Handle after-sales support: order management, delivery tracking, returns and invoicing questions.
• Diagnose and guide customers through technical and product-related issues.
• Process refunds, claims and complaints while coordinating repairs or service appointments.
• Manage cases with empathy and document interactions in CRM until resolution.
• Maintain high service standards and a positive, solution-focused attitude.

Skills

Dutch language

English

Fast typing 25 wpm

Communication

Problem solving

Customer service

Tools

CRM

Ticketing system

Job description

Cross Border Talents seeks a Dutch-speaking Customer Expert for After-Sales & Technical Support. You will be the primary contact for Dutch customers, handling orders, tracking, returns, invoicing queries, and troubleshooting across devices and services.

Relocation support is provided for candidates moving to Greece. The role offers training, clear growth paths, and bonus potential, with a mix of on-site and remote work depending on the opening.