Remote Dutch-Speaking Customer Support Specialist (Greece)

Cross Border Talents; Oost-Vlaanderen; Remoto; EUR 15.000 - 17.000; Tempo pieno

Vantaggi offerti da questo lavoro

Structured training and onboarding

International team

Transportation support

Relocation assistance to Greece

Well-being support on selected 프로젝트

Descrizione del lavoro

Cross Border Talents is seeking a Dutch-speaking customer support agent to assist Dutch-speaking customers via phone, email, and chat. The role is remote within Greece with relocation support for eligible candidates and a structured training program.

The position requires Dutch at C1, English at least B2, and strong communication with CRM proficiency. Work schedule is five days a week, with some weekend shifts and travel unlikely.

Competenze

• Dutch proficiency at C1 level or higher, both written and spoken.
• English proficiency at B2 level or higher. Some projects require C1.
• Strong communication, active listening, and problem-solving skills.
• Confidence using computers, CRM systems, and other digital tools.

Mansioni

• Respond to customer inquiries in Dutch by phone, email, and chat.
• Help customers with product, account, payment, and technical issues.
• Assist with deliveries, refunds, repairs, and claims.
• Manage customer cases, keep accurate records, and escalate when needed.
• Follow service procedures and meet quality standards.

Conoscenze

Dutch language proficiency

English language proficiency

Strong communication

Active listening

Problem solving

CRM software

Strumenti

CRM software

Descrizione del lavoro

Cross Border Talents is seeking a Dutch-speaking customer support agent to assist Dutch-speaking customers via phone, email, and chat. The role is remote within Greece with relocation support for eligible candidates and a structured training program.

The position requires Dutch at C1, English at least B2, and strong communication with CRM proficiency. Work schedule is five days a week, with some weekend shifts and travel unlikely.