Dutch-Speaking After-Sales & Tech Support Specialist

Cross Border Talents; Brussel Hoofdstad; Ibrido; EUR 20.000 - 27.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Bonus incentives

On-site transportation subsidies

Professional growth

Descrizione del lavoro

Cross Border Talents in Greece seeks a Dutch-speaking Customer Expert for after-sales and technical support. You will manage orders, deliveries, invoicing, and troubleshooting for digital services and hardware.

The position offers on-site or remote options with structured onboarding and growth into mentorship, training, quality assurance, or Tier-2 roles. Fluency in Dutch and strong problem-solving are essential, with good English for internal tools and communication.

Competenze

• Dutch at native or C1 level with English at B2+ for tools and communications.
• Tech-savvy with good PC skills and CRM familiarity.
• Strong communication and resilience in fast-paced settings.
• Customer support exposure preferred, entry-level welcome with strong interpersonal skills.

Mansioni

• Serve as the main contact for Dutch-speaking customers via phone, chat, and email.
• Support after-sales needs: order tracking, missing/damaged goods, replacements & returns.
• Diagnose and troubleshoot device, home appliance, and digital service issues.
• Coordinate repairs and address complaints with empathy until resolution.
• Escalate complex inquiries while keeping CRM records up to date.

Conoscenze

Dutch language

English

Problem-solving

Communication

Strumenti

CRM systems

Multi-platform proficiency

Descrizione del lavoro

Cross Border Talents in Greece seeks a Dutch-speaking Customer Expert for after-sales and technical support. You will manage orders, deliveries, invoicing, and troubleshooting for digital services and hardware.

The position offers on-site or remote options with structured onboarding and growth into mentorship, training, quality assurance, or Tier-2 roles. Fluency in Dutch and strong problem-solving are essential, with good English for internal tools and communication.