Dutch-speaking Customer Expert – After-Sales & Technical Support

Cross Border Talents; Antwerpen; Ibrido; EUR 10.000 - 15.000; Tempo pieno

Vantaggi offerti da questo lavoro

Relocation support

Monthly productivity bonuses

On-site transport subsidies

Professional growth & training

Descrizione del lavoro

Cross Border Talents seeks a Dutch-speaking Customer Expert for After-Sales & Technical Support in Greece. The role covers order tracking, billing, and troubleshooting for digital services and hardware.

You’ll work within a dynamic, international CX team, with onboarding and a clear growth path toward mentorship or Tier-2 support, in a hybrid setup. The position offers relocation support and bonuses linked to performance, with monthly subsidies for on-site attendance and ongoing professional

Competenze

• Fluent Dutch (native-level or C1)
• English proficiency for systems/tools
• Tech-savvy with basic PC and CRM usage
• Strong verbal and written communication skills
• Entry-level welcome with strong interpersonal skills

Mansioni

• Serve as the main point of contact for Dutch-speaking customers across phone, chat, and email.
• Assist with order management, deliveries, invoicing, and troubleshooting for digital services and hardware.
• Diagnose and resolve technical issues with devices, home appliances, and digital services.
• Process claims, coordinate repair services, and ensure full case resolution with empathy.
• Escalate complex inquiries to specialized teams while keeping CRM up to date

Conoscenze

Dutch language

English (B2+)

Technical aptitude

Communication

Problem solving

Descrizione del lavoro

Dutch-speaking Customer Expert – After-Sales & Technical Support

Location: Athens or Thessaloniki, Greece (On-site or Remote options available)

Contract: 8-month initial contract with strong potential for extension

About the Role

Are you fluent in Dutch and naturally skilled at solving problems? Join a dynamic customer experience team supporting well-known international brands across e-commerce, consumer electronics, premium home appliances, mobility, digital services, and fintech.

As the primary point of contact for Dutch-speaking customers, you will handle order management, deliveries, invoicing, and troubleshooting for digital services and hardware. You will be backed by structured onboarding, a supported nesting period, modern CRM systems, and a clear path toward professional growth into mentorship, training, quality assurance, or Tier-2 support roles.

Key Responsibilities

• Customer Engagement: Serve as the main point of contact for Dutch-speaking customers across phone, chat, and email.

• After-Sales Support: Assist with order tracking, missing/damaged goods, replacements, billing, and returns.

• Technical & Product Troubleshooting: Diagnose and resolve technical issues with devices, home appliances, and digital services.

• Resolution Management: Process claims, coordinate repair services, address complaints with empathy, and follow up until full case resolution.

• Cross-Team Collaboration: Escalate complex technical inquiries to specialized teams while maintaining accurate records in CRM systems.

Requirements

• Languages: Native-level or C1 Dutch, combined with B2+ English proficiency for system tools, training, and internal communications.

• Technical Aptitude: Tech-savvy with good PC skills, comfort using multiple platforms simultaneously, and a typing speed of at least 25 WPM.

• Communication & Resilience: Excellent verbal and written communication skills with strong problem-solving abilities in fast-paced scenarios.

• Experience: Prior customer support experience is a plus, though entry-level candidates with strong interpersonal skills are welcome.

What We Offer

• Relocation Support: Comprehensive assistance for candidates relocating to Greece or hiring into remote roles.

• Bonus Incentives: Monthly productivity performance bonuses (up to €250), training completion bonuses, and long-term tenure bonuses for qualifying teams.

• On-Site Perks: Monthly transportation subsidies (up to €100) for on-site positions.

• Professional Growth: Continuous learning, structured onboarding, clear career paths, and internal team events in a vibrant international environment.