Documentation & Training officer OR Trainer

Phoenix Technologies; Brussel; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

Phoenix Technologies is seeking a Technical Trainer to design, prepare, and deliver IT training courses, both online and face-to-face, while developing manuals, FAQs, quick guides, and other support materials.

You will create accessible documentation, provide first- and second-level user support, and contribute to knowledge bases, tutorials, and e-learning modules. Strong communication and ability to work across cultures are essential.

Qualifications

• Experience creating manuals, FAQs, and user guides.
• Excellent IT user support experience.
• Demonstrated IT training delivery experience.
• Minimum five years developing e-learning content.
• Experience editing voice, video, and online training recordings.
• Experience in multicultural environments is a plus.
• Ability to test applications and content as requested by stakeholders.
• Create training videos and screen recordings with captions for accessibility.
• Design and develop interactive e-learning modules.
• Establish and apply documentation standards and templates.

Responsabilités

• Design, prepare, and deliver online and face-to-face IT training courses with practical exercises.
• Develop and maintain manuals, FAQs, quick guides, workbooks, and tutorials.
• Produce accessible web-based documentation using version control practices.
• Provide first- and second-level user and training support and escalate complex issues.

Connaissances

User documentation

IT user support

IT training

E-learning content

Video editing

Multicultural experience

Testing

Training videos & captions

Interactive e-learning

Documentation standards

Outils

Git

LMS Moodle

Camtasia

Adobe Premiere

Description du poste

We are seeking a Technical Trainer to join our team. The role focuses on designing, preparing, and delivering IT training courses, developing documentation, and providing user support.

Key Responsibilities

• Design, prepare, and deliver online and face-to-face IT training courses, including practical exercises.
• Develop, maintain, and update user manuals, FAQs, quick guides, workbooks, course scenarios, online help, tutorials, and other support materials.
• Produce accessible, web-based documentation using appropriate version‑control practices.
• Provide first- and second-level user and training support, investigating user issues and escalating complex cases to third-level support or development teams.

Must Have Skills

At least 10 years of experience preparing user documentation, including manuals, FAQs, and user guides.

• At least 10 years of experience providing IT user support.
• At least 10 years of experience delivering IT training.
• At least five years of experience developing e-learning content.
• At least two years of experience editing voice, video, and online training

recordings.

• At least two years of experience working in a multicultural environment
• Perform application and content testing when requested by business owners or authorized stakeholders.
• Create and edit training videos and screen recordings, enhancing them with graphics, professional audio, subtitles, and captions to improve clarity and accessibility.
• Design and develop interactive e-learning modules.
• Establish and apply documentation standards, templates, and style guides.

Required Qualifications

• Minimum of 2 years of experience in delivering IT or technical training.
• Proficient in creating and managing instructional content, including manuals, quick guides, and e-learning modules.
• Strong written and verbal communication skills.
• Experience with version control systems (e.g., Git) for documentation.
• Familiarity with accessibility standards for multimedia content.

Nice to have

• Experience with learning management systems (LMS) such as Moodle or Canvas.
• Skills in video editing software (e.g., Camtasia, Adobe Premiere).
• Knowledge of Agile project management practices.