Documentation & Training Officer

Altia; Brussel; Hybride; EUR 45 000 - 60 000; Plein temps

Résumé du poste

Altia is seeking a Documentation & Training Officer to design and deliver user-focused training and high-quality documentation for a diverse international user community. You will create engaging learning materials, multimedia content, and provide IT support while collaborating with cross-functional teams.

Remote/far-site work with occasional on-site presence in Brussels, Belgium, requires strong English or French at B2, and hands-on experience with Microsoft 365 and Adobe tools.

Qualifications

• On-site presence in Brussels up to 5 days per quarter may be required.
• English or French at B2 level.
• Experience developing e-learning modules and digital learning materials.
• Strong knowledge of Microsoft 365 ecosystem (PowerPoint, Word, Teams, SharePoint).
• Experience with Adobe tools such as Acrobat, InDesign, Photoshop, Illustrator and Captivate.

Responsabilités

• Design, develop and maintain user documentation, manuals, FAQs and training materials.
• Deliver engaging IT training sessions online and onsite for users with varying expertise.
• Create e-learning content and multimedia resources.
• Produce training videos, screen recordings, voice-overs, graphics and captions.
• Provide first and second-level IT user support for corporate applications.
• Manage and follow up support requests through ticketing systems.
• Collaborate with teams to ensure clear, up-to-date guidance.

Connaissances

Communication

Training

IT support

Documentation

E-learning

Microsoft 365

PowerPoint

Word

Teams

SharePoint

Adobe Acrobat

InDesign

Photoshop

Illustrator

Captivate

Outils

ServiceNow

Jira

SMT

Description du poste

Altia is a high-value digital transformation services company that has undertaken, changed, and reformulated international projects for nearly a thousand clients, leaders in their sectors, who have understood that their businesses can be revolutionized through digitalization. Over its 30 years of experience, it has proven to be a robust company with a future, a capacity for innovation, and adaptability.

Are you passionate about helping users get the most out of digital tools? Do you enjoy creating engaging training materials, delivering impactful learning experiences, and supporting users in an international environment?

We are looking for a Documentation & Training Officer, a proactive and service-oriented professional with strong communication and training skills, combined with hands-on experience in IT user support and documentation.

In this role, you will contribute to the adoption and effective use of key IT systems that support decision-making processes and corporate digital platforms. You will play a key role in delivering user-focused training, developing high-quality documentation, and providing expert support to a diverse international user community.

Location

Remote / Far-site with occasional on-site presence in Brussels, Belgium.

Responsibilities

• Designing, developing and maintaining user documentation, manuals, FAQs, quick reference guides and training materials.
• Delivering engaging IT training sessions, both online and onsite, for users with different levels of expertise.
• Creating and updating e-learning content, interactive learning modules and digital learning resources.
• Producing professional training videos, screen recordings, voice-overs, graphics, captions and multimedia content.
• Providing first and second-level user support for corporate IT applications.
• Managing and following up support requests through ticketing systems.
• Collaborating with functional and technical teams to ensure users receive clear, accurate and up-to-date guidance.

Minimum Requirements

• Regular on-site presence in Brussels may be required for up to 5 days per quarter.
• English or French: Required B2 level.
• Experience developing e-learning modules and digital learning materials.
• Strong knowledge of Microsoft 365 ecosystem ( PowerPoint, Word, Teams, SharePoint...)
• Experience with Adobe tools such as: Acrobat, InDesign, Photoshop, Illustrator, Captivate

Essential Expertise

• Experience creating user documentation, FAQs, user manuals, course scenarios, training guides and knowledge base content
• Experience providing IT user support, ideally using ticketing tools such as: ServiceNow, , Jira, SMT or similar service management platforms
• Experience designing and delivering:
  • Hands-on training sessions
  • Instructor-led courses
  • Virtual training programmes
  • User adoption initiatives
• Experience creating multimedia learning content:
  • Training videos
  • Screen recordings
  • Voice-over recordings
  • Graphics and visual assets
  • Audio editing
  • Subtitles and captions

The present job offer is drafted taking into account impartiality and non-discrimination on the grounds of gender, race, ideology, or any other reason. Especially, it takes into account the respect for the current regulations regarding gender equality between women and men (Royal Decree-Law 6/2019).