User Documentation and training Consultant (European Institutions)

Cronos Europa; Brussel Hoofdstad; On-site; EUR 70,000 - 90,000; Full time

Job summary

Cronos Europa, a leading IT and digital transformation partner for European Institutions, is seeking an experienced User Documentation & Training Consultant in Brussels. You will deliver instructor‑led and online trainings, create manuals and e‑learning content, and provide first‑level user support to empower end users of critical applications.

In this role, you will work with business stakeholders and development teams, support testing activities, and drive adoption of new tools across the

Qualifications

• Bachelor’s degree with a minimum of 7 years of relevant experience or Master’s degree with at least 3 years of experience.
• Proven experience in IT training and end‑user support.
• Excellent communication, presentation, and interpersonal skills.
• Strong organisational, analytical, and problem‑solving capabilities.

Responsibilities

• Design, deliver, and continuously improve instructor‑led and online training sessions.
• Develop and maintain training materials, user manuals, FAQs, e‑learning content, and online help resources.
• Provide first‑level support to end‑users via email, phone, and collaboration tools.
• Collaborate closely with business stakeholders, project managers, and development teams.
• Support application testing activities and contribute to quality assurance processes.
• Facilitate the rollout and adoption of new digital tools and services across the organization.

Skills

IT training

End-user support

Communication

Autonomous work

Education

Bachelor's degree + 7 years experience

Master's degree + 3 years experience

Tools

Microsoft 365

Word

Excel

PowerPoint

Teams

Confluence

Visio

Captivate

Camtasia

GIMP

HTML

ITIL

Job description

About Cronos Europa

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.

About the job

We are looking for an experienced User Documentation & Training Consultant to support the adoption and effective use of key digital solutions within the European Institutions.

In this role, you will combine training delivery, content creation, user support, and stakeholder collaboration, helping end‑users get the most out of business‑critical applications while contributing to ongoing digital transformation initiatives.

Key Responsibilities

• Design, deliver, and continuously improve instructor‑led and online training sessions.
• Develop and maintain training materials, user manuals, FAQs, e‑learning content, and online help resources.
• Provide first‑level support to end‑users via email, phone, and collaboration tools.
• Collaborate closely with business stakeholders, project managers, and development teams.
• Support application testing activities and contribute to quality assurance processes.
• Facilitate the rollout and adoption of new digital tools and services across the organization.

Profile requirements

• Bachelor's degree with a minimum of 7 years of relevant experience or Master's degree with at least 3 years of experience.
• Proven experience in IT training and end‑user support.
• Excellent communication, presentation, and interpersonal skills.
• Strong organisational, analytical, and problem‑solving capabilities.
• Ability to work autonomously and efficiently in a dynamic environment.
• Customer‑oriented, proactive, and adaptable mindset.
• Experience interacting with both technical and non‑technical audiences.

Technical Skills

• Excellent command of Microsoft 365 tools, including Word, Excel, PowerPoint, and Teams.
• Experience creating training documentation, user guides, tutorials, and knowledge base content.
• Familiarity with tools such as Confluence, Visio, Captivate, Camtasia, GIMP, HTML, or ITIL is considered an asset.
• Experience with testing activities and user acceptance support is a plus.
• Strong written communication skills and attention to detail.

If you wish to integrate a dynamic structure on a human scale while working with the latest technologies, don't wait anymore and join Cronos Europa!