Documentation & Training Officer

Tata Consultancy Services; Brussel Hoofdstad; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Tata Consultancy Services is seeking a Documentation & Training Officer to craft high-quality user documentation, training materials, and engaging e-learning content for Information Systems and ICT solutions. You will ensure users can effectively adopt digital solutions through clear guides and multimedia learning resources.

You will collaborate with SMEs and project teams, develop multimedia tutorials, and deliver content in English plus French or Dutch, in a dynamic, international environment.

Qualifications

• Experience creating end-user documentation for information systems or ICT solutions.
• Proficiency with Confluence and SharePoint.
• Strong Microsoft 365 skills.
• Experience with authoring tools such as Adobe Technical Communication Suite and Markdown.
• Experience with e-learning tools and LMS platforms (Articulate 360).
• Proven ability to create clear, accessible training materials and tutorials.

Responsabilités

• Create user manuals, quick reference guides, FAQs, knowledge articles, and tutorials.
• Develop online help systems integrated with applications.
• Produce documentation suitable for technical and non-technical audiences.
• Design and deliver instructor-led and e-learning training programs.
• Create training materials, exercises, assessments, and learning resources.
• Develop e-learning modules using modern learning technologies.
• Translate requirements into practical learning content and guides.
• Support user adoption through effective training delivery.

Connaissances

End-user documentation

Multimedia content creation

Confluence

SharePoint

Microsoft 365

Articulate 360

Markdown

Screen recording

English fluency

French or Dutch knowledge

Outils

Adobe Technical Communication Suite

LMS (Articulate 360 etc.)

Description du poste

About the Role

We are looking for a detail-oriented Documentation & Training Officer to create high-quality user documentation, training materials, and e-learning content for Information Systems (IS) and ICT solutions. The successful candidate will play a key role in ensuring users can effectively adopt and use digital solutions through clear documentation, engaging training programs, and multimedia learning resources.

Key Responsibilities

Documentation & Knowledge Management

• Develop and maintain user manuals, quick reference guides, FAQs, knowledge articles, and tutorials for information systems.
• Create and manage online help systems integrated with applications, ensuring accessibility and context-sensitive support.
• Produce clear, user-friendly documentation suitable for both technical and non-technical audiences.
• Maintain documentation standards, style guides, templates, and content governance practices.
• Manage documentation lifecycle activities, including version control, review processes, translation coordination, publishing, and distribution.
• Design, develop, and deliver instructor-led and e-learning training programs for Information Systems.
• Create training materials, exercises, assessments, and learning resources.
• Develop and maintain e-learning modules using modern learning technologies.
• Translate business and functional requirements into practical learning content and user guides.
• Support user adoption initiatives through effective training delivery and knowledge transfer.

Multimedia Content Creation

• Produce screen recordings and software demonstration videos.
• Create and edit professional training videos incorporating graphics, audio narration, captions, and accessibility features.
• Develop engaging multimedia tutorials to support user learning and system adoption.

Collaboration & Stakeholder Engagement

• Work closely with subject matter experts (SMEs), project managers, analysts, and developers to ensure technical accuracy and completeness of content.
• Participate in multilingual and multicultural project environments.
• Contribute to continuous improvement of documentation and training processes.

Required Qualifications

• Experience creating end-user documentation for Information Systems or ICT solutions.
• Knowledge of collaborative authoring platforms such as Confluence and SharePoint.
• Strong proficiency in Microsoft 365.
• Experience with professional authoring and documentation tools such as:
• Adobe Technical Communication Suite
• Markdown
• Confluence
• Experience with e-learning authoring tools and Learning Management Systems (LMS), such as:
• Articulate 360
• Experience using screen recording and video editing software such as:

Nice to Have

• Understanding of content governance and digital knowledge management.
• Experience working within large-scale enterprise IT environments.

Preferred Certifications

One or more of the following certifications would be an advantage:

• CompTIA CTT+
• ATD Certified Professional in Talent Development (CPTD)
• ECQA Certified Technical Writer
• IAAP Certified Professional in Accessibility Core Competencies (CPACC)
• Excellent writing, editing, and communication skills.
• Strong attention to detail and commitment to quality.
• Ability to explain complex technical concepts in a simple, user-friendly manner.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively within international teams.
• Rapid self-learning capability and proactive mindset.
• Results-oriented approach with strong delivery focus.
• Excellent interpersonal and stakeholder management skills.
• Ability to participate effectively in English-language meetings.
• Language: Fluent in English & one of French or Dutch.