Documentation & Training officer OR Trainer

MEERAB GROUP; Brussel; Sur place; EUR 42 000 - 62 000; Plein temps

Résumé du poste

MEERAB GROUP is seeking a Technical Trainer to design, prepare, and deliver IT training courses, both online and in-person. You will create user manuals, FAQs, quick guides, workbooks, and tutorials while maintaining up-to-date documentation with version control.

You will provide first- and second-level user and training support, investigate issues, and escalate complex cases to development teams as needed. Experience with e-learning content and video editing is valued.

Qualifications

• Proven experience documenting manuals, FAQs and user guides.
• Strong IT user support experience.
• Extensive IT training delivery background.
• Developing and maintaining e-learning content.
• Experience editing training videos and screen recordings.
• Experience working in multicultural environments.
• Ability to test applications and content per stakeholder requests.
• Create training videos with graphics, audio, captions for accessibility.
• Design interactive e-learning modules and templates.

Responsabilités

• Design, prepare, and deliver online and face-to-face IT training courses, incl. practical exercises.
• Develop and maintain user manuals, FAQs, quick guides, workbooks, and tutorials.
• Produce accessible, web-based documentation with version control.
• Provide first- and second-level user and training support; escalate complex issues.

Connaissances

User documentation

IT user support

IT training delivery

E-learning content

Video editing

Multicultural environment

Testing documentation

Training videos

Interactive e-learning

Documentation standards

Git

Formation

N/A

Outils

Git

Description du poste

We are seeking a Technical Trainer to join our team. The role focuses on designing, preparing, and delivering IT training courses, developing documentation, and providing user support.

Key Responsibilities

• Design, prepare, and deliver online and face-to-face IT training courses, including practical exercises.
• Develop, maintain, and update user manuals, FAQs, quick guides, workbooks, course scenarios, online help, tutorials, and other support materials.
• Produce accessible, web-based documentation using appropriate version-control practices.
• Provide first- and second-level user and training support, investigating user issues and escalating complex cases to third-level support or development teams.

Must Have Skills

At least 10 years of experience preparing user documentation, including manuals, FAQs, and user guides.

• At least 10 years of experience providing IT user support.
• At least 10 years of experience delivering IT training.
• At least five years of experience developing e-learning content.
• At least two years of experience editing voice, video, and online training recordings.
• At least two years of experience working in a multicultural environment
• Perform application and content testing when requested by business owners or authorized stakeholders.
• Create and edit training videos and screen recordings, enhancing them with graphics, professional audio, subtitles, and captions to improve clarity and accessibility.
• Design and develop interactive e-learning modules.
• Establish and apply documentation standards, templates, and style guides.

Required Qualifications

• Minimum of 2 years of experience in delivering IT or technical training.
• Proficient in creating and managing instructional content, including manuals, quick guides, and e-learning modules.
• Strong written and verbal communication skills.
• Experience with version control systems (e.g., Git) for documentation.
• Familiarity with accessibility standards for multimedia content.

Nice to have

• Experience with learning management systems (LMS) such as Moodle or Canvas.
• Skills in video editing software (e.g., Camtasia, Adobe Premiere).
• Knowledge of Agile project management practices.