Senior IT Training, Documentation & Support Lead

ITHR Group plc

Brussel

Sur place

EUR 85 000 - 120 000

Plein temps

Il y a 42 heures

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Résumé du poste

ITHR Group plc is looking for an experienced IT trainer, documentation specialist and user-support professional to join a near-site team in Belgium.

You will design, deliver and maintain instructor-led training, e-learning modules, and comprehensive user documentation; produce training videos; and provide 1st/2nd line support for critical digital platforms, in a multilingual, international environment.

Qualifications

10+ years of experience producing user documentation, manuals, user guides, and FAQs.
10+ years of experience providing IT user support.
10+ years of experience delivering IT training.
Minimum 2 years in an international or multicultural environment.

Responsabilités

Design, prepare, and deliver instructor-led training courses, workshops, e-learning modules, and digital learning resources.
Develop, maintain, and update user documentation, manuals, FAQs, workbooks, quick reference guides, online help, and web-based knowledge articles.
Create and edit training videos, screen recordings, and multimedia learning content.
Provide 1st and 2nd line user support, escalating complex issues and writing detailed reproduction/troubleshooting reports
Review and update learning materials to align with software releases and functional updates.
Work alongside business stakeholders, project teams, users, and technical specialists
Support testing activities and quality assurance initiatives.
Establish and maintain documentation standards, templates, and style guides.