Information and document Management Consultant

Cronos Europa; Brussel Hoofdstad; Sur place; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Cronos Europa is seeking an Information and Document Management Consultant to join the Guidance Team, supporting end users in adopting digital workplace solutions and information systems.

The role focuses on user support, training, documentation, communication, and incident management, acting as a key interface between business users and IT teams to improve user experience and drive digital adoption across Microsoft 365 platforms.

Qualifications

• Master's degree or equivalent experience.
• Strong experience in Digital Workplace, Windows environments, and Microsoft 365 administration.
• Minimum 1 year of experience supporting Microsoft 365 change management initiatives.
• Minimum 5 years of experience with Microsoft Office tools (Word, Excel, PowerPoint).
• Minimum 4 years of experience with Atlassian Jira.
• Good knowledge of ITIL processes and incident management.
• Experience in user support, technical documentation, and training delivery.
• Excellent communication skills in English and French.
• Ability to work effectively in a multicultural and international environment.

Responsabilités

• Provide user support and incident follow‑up in line with ITIL best practices.
• Deliver training, coaching, and guidance to users and administrators.
• Create and maintain user documentation, communication materials, and e‑learning content.
• Support testing, deployment, and adoption of Digital Workplace and Microsoft 365 solutions.
• Gather business requirements and contribute to functional specifications.
• Manage stakeholder relationships and coordinate with project teams.
• Monitor and improve support processes to enhance user experience and service quality.
• Administer and support Microsoft 365 services and collaboration platforms.

Connaissances

Digital Workplace

Windows environments

Microsoft 365 administration

ITIL processes

Incident management

User support

Documentation

Training delivery

Jira

Multicultural teamwork

Formation

Master's degree or equivalent experience

Outils

Jira

ServiceNow

Description du poste

About Cronos Europa

Cronos Europa is a leading IT and digital transformation partner dedicated exclusively to European Institutions and agencies, delivering mission‑critical solutions that shape Europe’s digital future. As part of the Cronos Group, one of the most innovative and fastest‑growing tech ecosystems in Europe, we benefit from a vast pool of expertise and cutting‑edge capabilities. With over 1,000 specialists across Belgium, Luxembourg, and the Netherlands, we combine deep institutional knowledge with strong engineering excellence to support long‑term, high‑impact EU programmes requiring reliability, scalability, and innovation.

About the Job

We are looking for an Information and Document Management Consultant to join the Guidance Team, supporting end users in the adoption and effective use of digital workplace solutions and information systems.

The role focuses on providing user support, training, documentation, communication, and incident management services, acting as a key interface between business users and IT teams. The successful candidate will contribute to improving user experience, promoting digital adoption, and ensuring that users are fully equipped to leverage the available tools and services effectively.

Key responsibilities

• Provide user support and incident follow‑up in line with ITIL best practices.
• Deliver training, coaching, and guidance to users and administrators.
• Create and maintain user documentation, communication materials, and e‑learning content.
• Support testing, deployment, and adoption of Digital Workplace and Microsoft 365 solutions.
• Gather business requirements and contribute to functional specifications.
• Manage stakeholder relationships and coordinate with project teams.
• Monitor and improve support processes to enhance user experience and service quality.
• Administer and support Microsoft 365 services and collaboration platforms.

Profile

• Master's degree or equivalent experience.
• Strong experience in Digital Workplace, Windows environments, and Microsoft 365 administration.
• Minimum 1 year of experience supporting Microsoft 365 change management initiatives.
• Minimum 5 years of experience with Microsoft Office tools (Word, Excel, PowerPoint).
• Minimum 4 years of experience with Atlassian Jira.
• Good knowledge of ITIL processes and incident management.
• Experience in user support, technical documentation, and training delivery.
• Excellent communication skills in English and French.
• Ability to work effectively in a multicultural and international environment.

Nice to have

• ITIL certification.
• Experience with ServiceNow.
• Experience with European Commission applications such as ARES, SFC, and LaunchPad.
• Knowledge of EU funding programmes and European Commission processes.