Disputed Cases Officer

Axis Group; Brussel Hoofdstad; Presencial; EUR 39.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Temporary contract

Full-time position

Onboarding guidance and training

Professional environment

Banking/administrative experience

Descripción de la vacante

Axis Group in Belgium seeks a Case Manager for Disputed Matters to handle communications, negotiations, and legal proceedings related to contested debts. The role leverages your Dutch and French language skills in a professional setting.

This temporary, full-time position offers onboarding guidance and the chance to gain valuable experience in banking and administration, with exposure to wage garnishments, payment arrangements, and working with attorneys and bailiffs.

Formación

• Bilingual in Dutch and French.
• Proficient with MS Office (Excel, Word, Outlook).
• Excellent verbal and written communication.

Responsabilidades

• Handle both incoming and outgoing phone calls.
• Process incoming and outgoing written correspondence and emails.
• Use tools such as wage garnishments, payment arrangements, and negotiations.
• Initiate legal proceedings through attorneys and bailiffs.
• Comply with applicable work procedures and legislation.

Conocimientos

Bilingual in Dutch & French

MS Office proficiency

Strong communication skills

Negotiation and problem solving

Time management & planning

Herramientas

MS Office

Descripción del empleo

Are you a driven professional with a passion for case management and legal processes? As a Case Manager for Disputed Matters, you’ll play a key role in managing communication, negotiations, and legal proceedings related to disputed cases. You’ll work in a professional environment where you can make the most of your French and Dutch language skills. With a temporary contract lasting several months and opportunities for further development, this position offers you a unique chance to gain valuable experience in the debt collection industry. Are you ready to make a positive impact?

• You handle both incoming and outgoing phone calls;
• You process incoming and outgoing written correspondence and emails;
• You use and manage the tools provided, such as wage garnishments, payment arrangements, and negotiations;
• You use the available software efficiently;
• You initiate legal proceedings through attorneys and bailiffs;
• You comply with applicable work procedures and legislation.

• Is bilingual in Dutch and French;
• Is proficient in standard IT tools such as MS Office (Excel, Word, Outlook);
• Has some experience in the debt collection sector, with a strong preference for knowledge of processes such as debt collection management, negotiations with debtors, and dispute resolution;
• Experience with specific software is a major plus;
• Is results-oriented and treats customers with respect;
• Can think critically and is able to proactively solve problems;
• Manages his or her time and workload effectively and has strong planning and organizational skills;
• Possesses excellent verbal and written communication skills.

• A temporary contract lasting several months;
• A full-time position;
• Guidance and training during the onboarding period;
• A professional and organized work environment;
• Valuable experience in a banking and administrative setting.