Collection & Recovery Analyst

Axis Group; Elsene; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Mobility allowance

Health coverage

Retirement plan

Net monthly allowance

Phone plan

Stock options

Vacation days

Remote work policy

Wednesdays remote

Résumé du poste

Axis Group is seeking a Collection & Recovery Analyst to drive successful collections across Belgium, France, and the Netherlands. You will engage clients through calls, emails, and written correspondence, and evaluate recovery strategies.

Fluency in French and Dutch is essential; English is a plus. Based in Brussels with regular travel to client sites, you will collaborate with external partners and support the Finance Team to optimize recovery processes.

Qualifications

• 1–3 years' experience in collections, credit recovery, or accounts receivable.
• Fluent in written and spoken French and Dutch; English is a plus.

Responsabilités

• Proactively follow up on unpaid invoices in Belgium, France, and the Netherlands via calls, email, and letters.
• Assess recovery strategies and determine appropriate actions, including payment plans, formal notices, or escalation to legal enforcement.
• Collaborate with external partners such as lawyers or debt collection agencies across three jurisdictions.
• Maintain accurate records of recovery actions in company systems.
• Identify trends and report to Finance Manager for further analysis.
• Partner with Customer Support to ensure smooth transition to recovery stage and support throughout.
• Contribute to process improvements using automation and AI initiatives.

Connaissances

French fluency

Dutch fluency

English advantage

Description du poste

Join our team as a Collection & Recovery Analyst and be the driving force behind successful collections across Belgium, France, and the Netherlands! In this dynamic role, you will engage clients through various communication channels, evaluate recovery strategies, and collaborate with external partners to resolve unpaid invoices. If you're fluent in French and Dutch, and have a passion for improving processes while navigating a fast-paced environment, we want to hear from you! Enjoy a competitive salary package, flexible working options, and a supportive corporate culture.

• You proactively engage in follow-ups regarding unpaid invoices through phone calls, emails, and written correspondence, managing client portfolios in Belgium, France, and the Netherlands;
• You evaluate each situation on a case-by-case basis and determine the suitable recovery approach, which may include payment arrangements, formal notifications, asset recovery, or escalation to legal representation or enforcement officers;
• You collaborate with external partners, such as attorneys, enforcement officers, and debt recovery agencies, across three different legal territories while tracking the status of ongoing cases;
• You maintain precise and current records of all recovery actions and their outcomes in the company’s systems;
• You identify and report any recurring trends or systemic issues in the portfolios to the Finance Manager for further analysis;
• You work closely with the Customer Support team during each case, ensuring a seamless transition as clients move into the recovery stage and maintaining collaboration throughout the recovery process;
• You strive to enhance our collections procedures by driving improvements in efficiency through automation and artificial intelligence initiatives.

• Possesses 1 to 3 years of experience in collections, credit recovery, or accounts receivable, although more seasoned professionals are encouraged to apply;
• Demonstrates fluency in both written and spoken French and Dutch, with proficiency in English considered beneficial as it serves as the internal working language among teams in Brussels, Paris, and Amsterdam;
• Has a background in collaborating with external recovery agents, such as bailiffs, lawyers, or debt collection agencies, which is seen as a significant advantage;
• While financial analysis expertise is not mandatory, familiarity with analyzing invoices, comprehending payment histories, and identifying challenging client profiles will be considered a valuable asset;
• Thrives in a dynamic, fast-paced environment where procedures are still being established;
• Is based in or is willing to regularly commute to Brussels.

• Our client offers you a comprehensive salary package that includes a mobility allowance based on your level of experience;
• You will receive health coverage through a provider that prioritizes well-being;
• A retirement savings plan will be in place to help you prepare for your future;
• Enjoy a net monthly allowance;
• The package includes a mobile phone plan alongside a budget for phone expenses;
• You will have the opportunity to participate in a stock option program;
• Benefit from a generous leave policy that grants you 20 vacation days plus an additional 6 public holidays, allowing for a total of 38 working hours per week;
• You can work from home for up to two days a week, with Wednesdays designated as mandatory remote work days.