ICP Collector

Axis Group; Namen; Sur place; EUR 42 000 - 66 000; Plein temps

Avantages offerts par ce poste

Transportation reimbursement

Meal vouchers

Competitive compensation package

Growth opportunities

Résumé du poste

Axis Group is seeking an ICP Collections Manager in Belgium to proactively manage a portfolio of delinquent accounts and maintain daily contact with Dutch- and French-speaking debtors. You will negotiate repayment plans, coordinate with the Litigation and Finance teams, and collaborate with external agencies.

Strong negotiation, communication, and numerical skills are essential, along with fluency in Dutch and French and good English.

Qualifications

• Fluent in Dutch and French with good English understanding.
• Excellent telephone communication skills with stakeholders.
• Exceptional negotiation skills.
• Customer- and results-oriented attitude.
• Proficient in Microsoft Office applications (Word, Excel, Outlook).
• Experience in debt collection is a plus.
• Able to work under stress and stay organized.

Responsabilités

• Proactively manage a portfolio of delinquent accounts (loans, lines of credit, condos).
• Assist with monitoring and collection of cases within Litigation Department.
• Maintain daily contact with Dutch- and French-speaking debtors by phone and writing.
• Negotiate repayment plans with debtors or representatives (CPAS, attorneys, trustees, mediators, employers).
• Collaborate with Finance and Claims departments.
• Coordinate with external partners such as collection agencies.
• Handle cases related to consumer credit and collective proceedings (bankruptcies, settlements, reorganizations).
• Monitor condominium association cases.
• Report to Litigation Manager while supervised by Debt Collection Manager.

Connaissances

Dutch

French

Communication

Negotiation

Team player

Analytical thinking

Numerical skills

Organizational skills

Outils

Microsoft Word

Microsoft Excel

Microsoft Outlook

Description du poste

Join a dynamic company as an ICP Collections Manager! You will be responsible for proactively managing a diverse portfolio of delinquent accounts while maintaining daily contact with French- and Dutch-speaking debtors. With excellent communication and negotiation skills, you’ll work closely with internal and external teams to ensure the effective collection of receivables. Enjoy an attractive compensation package, full reimbursement of your transportation costs, and a stimulating work environment where your contributions are recognized.

Responsibilities

• You proactively manage a portfolio of delinquent accounts, including loans, lines of credit, and condominium accounts;
• You assist with the monitoring and collection of cases within the Litigation Department;
• You maintain daily contact, both by phone and in writing, with French- and Dutch-speaking debtors;
• You negotiate repayment plans with debtors and their representatives, such as social welfare offices (CPAS), attorneys, trustees, debt mediators, and employers;
• You collaborate regularly with internal teams, particularly the Finance and Claims departments;
• You also coordinate with external partners such as collection agencies;
• You manage cases related to consumer credit as well as collective proceedings such as bankruptcies, collective debt settlements, and judicial reorganizations;
• You monitor cases related to condominium associations;
• You report directly to the Litigation Manager while being supervised by the Debt Collection Manager.

Requirements

• Fluent in Dutch and French, with a good understanding of English;
• Possesses excellent telephone communication skills, fostering positive and constructive relationships with stakeholders;
• Demonstrates exceptional negotiation skills;
• Shows great versatility, exercises discretion, and embodies integrity;
• Is customer- and results-oriented;
• Is highly comfortable working with numbers;
• Stands out for their flexibility, organizational skills, dynamism, and communication skills;
• Is able to manage stress, is motivated, persuasive, and self-reliant;
• Is adaptable, proactive, and a team player;
• Is proficient in Microsoft Office applications, particularly Word, Excel, and Outlook;
• Experience in a similar role, particularly in debt collection, is a plus;
• Quickly builds trust with others through a pleasant tone of voice, clear communication, and empathy;
• Demonstrates analytical, critical, and creative thinking, with a preference for pragmatic approaches and solution-oriented thinking.

Benefits

• Full coverage of your transportation expenses;
• Meal vouchers to enhance your work experience;
• A competitive compensation package complemented by attractive financial benefits;
• The opportunity to join a stable, people-oriented company that recognizes your contributions and supports your professional growth.