Collection & Recovery Analyst

AXIS GROUP; Brussel; Sur place; EUR 40 000 - 65 000; Plein temps

Résumé du poste

AXIS GROUP is seeking a Collection & Recovery Analyst to drive successful collections across Belgium, France, and the Netherlands. You will engage clients through calls, emails, and written correspondence, evaluate recovery strategies, and coordinate with external partners to resolve unpaid invoices.

Fluency in French and Dutch is essential, and you will work closely with the Customer Support team to ensure a smooth transition as cases move into recovery.

Qualifications

• Fluent in French and Dutch required.
• Experience in debt collection or accounts receivable preferred.
• Strong communication and negotiation skills.
• Experience with CRM or collections software is a plus.

Responsabilités

• Follow up on unpaid invoices via calls, emails, and letters.
• Manage client portfolios across Belgium, France and the Netherlands.
• Evaluate recovery strategies and determine appropriate actions.
• Coordinate with attorneys, enforcement partners, and agencies.
• Maintain accurate records of all recovery actions in the system.
• Identify recurring trends and report to the Finance Manager.
• Collaborate with Customer Support to ensure a smooth recovery process.
• Support automation and AI initiatives to improve efficiency.

Description du poste

Join our team as a Collection & Recovery Analyst and be the driving force behind successful collections across Belgium, France, and the Netherlands! In this dynamic role, you will engage clients through various communication channels, evaluate recovery strategies, and collaborate with external partners to resolve unpaid invoices. If you're fluent in French and Dutch, and have a passion for improving processes while navigating a fast-paced environment, we want to hear from you! Enjoy a competitive salary package, flexible working options, and a supportive corporate culture.

Description

• You proactively engage in follow-ups regarding unpaid invoices through phone calls, emails, and written correspondence, managing client portfolios in Belgium, France, and the Netherlands;
• You evaluate each situation on a case-by-case basis and determine the suitable recovery approach, which may include payment arrangements, formal notifications, asset recovery, or escalation to legal representation or enforcement officers;
• You collaborate with external partners, such as attorneys, enforcement officers, and debt recovery agencies, across three different legal territories while tracking the status of ongoing cases;
• You maintain precise and current records of all recovery actions and their outcomes in the company’s systems;
• You identify and report any recurring trends or systemic issues in the portfolios to the Finance Manager for further analysis;
• You work closely with the Customer Support team during each case, ensuring a seamless transition as clients move into the recovery stage and maintaining collaboration throughout the recovery process;
• You strive to enhance our collections procedures by driving improvements in efficiency through automation and artificial intelligence initiatives.