Bilingual Collections Specialist – Dutch & French

Axis Group; Brussel; On-site; EUR 30,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Attractive benefits package

Opportunities for professional growth

Job summary

Axis Group in Brussels is seeking a Collection Officer who will engage with customers to recover overdue payments and prevent escalation to legal action. You will use your negotiation skills and bilingual Dutch/French communication to resolve accounts swiftly.

The role rewards resilience, autonomy, and a focus on quality. You will work in a dynamic team, with opportunities for growth and a competitive benefits package as you shape the company's financial performance.

Qualifications

• Fluent in Dutch and French with strong communication abilities.
• Completed secondary education qualification.
• Experience in collections or contact centers preferred.
• Strong focus on quality and results.
• Able to work autonomously with minimal supervision.
• Resilient under pressure and adaptable to changing situations.
• Analytical mindset to tackle challenges.
• Assertive and confident in interactions; negotiation skills.
• Team player with a collaborative mindset.

Responsibilities

• Recover overdue payments to prevent customers from being referred to legal action.
• Maintain daily communication with customers who are behind on their payments, through outbound and inbound interactions.

Skills

Dutch language communication

French language communication

Negotiation skills

Autonomous working

Resilience

Analytical mindset

Team collaboration

Collections experience

Education

Secondary education

Job description

Axis Group in Brussels is seeking a Collection Officer who will engage with customers to recover overdue payments and prevent escalation to legal action. You will use your negotiation skills and bilingual Dutch/French communication to resolve accounts swiftly.

The role rewards resilience, autonomy, and a focus on quality. You will work in a dynamic team, with opportunities for growth and a competitive benefits package as you shape the company's financial performance.