Disputed Cases Officer

Axis Group; Brussel; On-site; EUR 36,000 - 52,000; Full time

Benefits offered by this job

Mentoring & onboarding

Full-time position

Temporary contract

Professional environment

Banking/administrative experience

Job summary

Axis Group is seeking a Case Manager for Disputed Matters to handle communications, negotiations and legal steps in debt collection cases. You will work with bilingual Dutch and French proficiency in a professional banking/administrative setting.

The role offers a temporary, full-time contract lasting several months, with mentoring during onboarding and opportunities for development in a structured environment.

Qualifications

• Fluent in Dutch and French required.
• Experience in debt collection preferred.
• Strong IT skills and ability to use standard software.
• Excellent time management and organizational skills.

Responsibilities

• Handle incoming and outgoing phone calls.
• Process written correspondence and emails.
• Utilize tools like wage garnishments, payment arrangements and negotiations.
• Initiate legal proceedings through attorneys and bailiffs in accordance with procedures and laws.

Skills

Bilingual in Dutch and French

Time management

Verbal and written communication

Analytical thinking

Tools

MS Office

Job description

Are you a driven professional with a passion for case management and legal processes? As a Case Manager for Disputed Matters, you’ll play a key role in managing communication, negotiations, and legal proceedings related to disputed cases. You’ll work in a professional environment where you can make the most of your French and Dutch language skills. With a temporary contract lasting several months and opportunities for further development, this position offers you a unique chance to gain valuable experience in the debt collection industry. Are you ready to make a positive impact?

• You handle both incoming and outgoing phone calls;
• You process incoming and outgoing written correspondence and emails;
• You use and manage the tools provided, such as wage garnishments, payment arrangements, and negotiations;
• You use the available software efficiently;
• You initiate legal proceedings through attorneys and bailiffs;
• You comply with applicable work procedures and laws.

• Is bilingual in Dutch and French;
• Is proficient in standard IT tools such as MS Office (Excel, Word, Outlook);
• Has some experience in the debt collection sector, with a strong preference for knowledge of processes such as debt collection management, negotiations with debtors, and dispute resolution;
• Experience with specific software is a major plus;
• Is results-oriented and treats customers with respect;
• Can think critically and is able to proactively solve problems;
• Manages his or her time and workload effectively and has strong planning and organizational skills;
• Possesses excellent verbal and written communication skills.

• A temporary contract lasting several months;
• A full-time position;
• Mentoring and training during the onboarding period;
• A professional and organized work environment;
• Valuable experience in a banking and administrative setting.