Client Complaints Officer

Axis Group; Brussel; Ibrido; EUR 42.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Attractive gross salary

Meal vouchers

Health and group insurance

Car or mobility budget

Descrizione del lavoro

Axis Group Belgium is seeking a Client Complaints Officer to lead the resolution of fraud-related grievances. You will investigate with rigor and respond with tailored, clear communications to customers in Dutch and French.

The role offers a permanent contract, hybrid work options, meal vouchers and health insurance, with a focus on accuracy, service quality and stakeholder coordination in a fast-paced banking environment.

Competenze

• Bachelor’s or Master’s degree in a relevant field.
• Minimum of three years of pertinent experience.
• Native or fluent speaker of Dutch and French.
• Familiarity with banking services and banking software.
• Strong analytical mindset to interpret data.
• Excellent written communication, empathy, and customer focus.
• Ability to work autonomously and take initiative.
• Thrives under pressure with adaptability.
• Problem-solving attitude with accuracy.

Mansioni

• You ensure the efficient handling of fraud-related grievances.
• You conduct thorough investigations into complaints and compile all necessary supporting documentation.
• You deliver detailed and suitable responses to customers regarding their issues.
• You serve as the primary liaison for both internal and external stakeholders.
• You uphold business continuity while prioritizing customer satisfaction.

Conoscenze

Analytical mindset

Dutch language

French language

Written communication

Customer focus

Autonomy

Problem solving

Adaptability

Formazione

Bachelor's degree

Master's degree

Strumenti

Banking software

Descrizione del lavoro

Join our team as a Client Complaints Officer and be the voice of resolution! In this vital role, you will expertly manage fraud-related grievances, conduct thorough investigations, and deliver tailored responses to ensure customer satisfaction. With your fluency in Dutch and French, along with your strong analytical skills, you'll bridge the gap between customers and stakeholders while upholding high standards of service. Enjoy a permanent contract with an attractive salary, meal vouchers, and the opportunity for teleworking. Step into a rewarding career where your problem-solving skills can shine!

Responsibilities

• You ensure the efficient handling of fraud-related grievances;
• You conduct thorough investigations into complaints and compile all necessary supporting documentation;
• You deliver detailed and suitable responses to customers regarding their issues;
• You serve as the primary liaison for both internal and external stakeholders;
• You uphold business continuity while prioritizing customer satisfaction.

Requirements

• Holds a Bachelor’s or Master’s degree in a relevant field;
• Possesses a minimum of three years of pertinent experience;
• Is a native or fluent speaker of both Dutch and French;
• Demonstrates familiarity with banking services, including accounts, payment cards, and banking software;
• Exhibits a strong analytical mindset to assess and interpret data effectively;
• Possesses excellent written communication abilities, showcases empathy, and maintains a customer-focused approach;
• Is capable of working autonomously and takes initiative in tasks;
• Thrives in high-pressure situations and displays adaptability;
• Approaches challenges with a problem-solving attitude;
• Values accuracy and precision in work tasks, ensuring a high standard of quality.

Benefits

As a consultant, we offer you a permanent contract with the following benefits;

• Attractive gross salary;
• Flat-rate expense allowance;
• Meal vouchers;
• Health and group insurance;
• A car or mobility budget after 1 year of activity;
• 12 ADV days on top of the statutory 20 days;
• Partial teleworking.