Customer Service Representative (English & Spanish)

Jobat; Mechelen; On-site; EUR 26,000 - 38,000; Full time

Job summary

Jobat in Mechelen, Belgium, is seeking a Customer Service Representative to join its life sciences team. You will be the first point of contact for customers, handling orders, billing enquiries and service requests in a fast-paced, multilingual environment.

You will collaborate with sales, logistics and other departments to ensure accurate order processing and timely resolutions, contributing to customer satisfaction across markets.

Qualifications

• Fluent English and Spanish required for customer communication.
• Proven customer service experience is a plus.
• Ability to understand and resolve inquiries with accuracy and empathy.

Responsibilities

• Serve as the first point of contact for customers via phone and written channels.
• Handle orders, billing questions, cancellations, account queries and complaints.
• Process orders and coordinate refunds or exchanges when needed.
• Create and maintain accurate customer accounts with up-to-date information.
• Support shipping documentation and respond to related inquiries.
• Log and follow up on service requests and coordinate with internal teams.

Skills

Fluent English

Fluent Spanish

Customer service

Problem solving

Job description

You will join the Customer Service department of a Belgian molecular diagnostics company based in Mechelen. Our client develops innovative diagnostic solutions that help healthcare professionals make faster, better-informed decisions for patients. Your work contributes directly to that mission.

Customer Service is a collaborative team. You work every day with colleagues from sales, logistics and other departments, in an international environment where customers and colleagues speak many languages. Short lines of communication, a fast pace and a shared focus on customer satisfaction define how the team works.

Jobomschrijving

Are you a natural communicator who enjoys solving problems and making customers feel heard? Do you speak fluent English and Spanish? Then this Customer Service Representative role in the life sciences sector may be your next step.

As Customer Service Representative, you are the first point of contact for customers and the link between them and the teams working behind the scenes. You listen, work out what is needed, and make sure it gets sorted quickly and properly.

What you will do

• Handle customer questions by phone and in writing: orders, billing, cancellations, account queries, complaints and errors
• Welcome customers warmly, understand their issue and either resolve it yourself or route it to the right colleague
• Take in and process orders, and arrange refunds and exchanges where needed
• Create and maintain customer accounts with accurate, up-to-date information
• Support shipping and transport documentation and answer related questions
• Log and follow up on service requests
• Help coordinate product recalls when they occur
• Spot customer needs and share ideas for relevant products or services with management
• Work closely with the commercial team, logistics, Finance, Quality, Regulatory and Legal