Bilingual Customer Support Specialist - English & Spanish

Jobat; Mechelen; On-site; EUR 26,000 - 38,000; Full time

Job summary

Jobat in Mechelen, Belgium, is seeking a Customer Service Representative to join its life sciences team. You will be the first point of contact for customers, handling orders, billing enquiries and service requests in a fast-paced, multilingual environment.

You will collaborate with sales, logistics and other departments to ensure accurate order processing and timely resolutions, contributing to customer satisfaction across markets.

Qualifications

• Fluent English and Spanish required for customer communication.
• Proven customer service experience is a plus.
• Ability to understand and resolve inquiries with accuracy and empathy.

Responsibilities

• Serve as the first point of contact for customers via phone and written channels.
• Handle orders, billing questions, cancellations, account queries and complaints.
• Process orders and coordinate refunds or exchanges when needed.
• Create and maintain accurate customer accounts with up-to-date information.
• Support shipping documentation and respond to related inquiries.
• Log and follow up on service requests and coordinate with internal teams.

Skills

Fluent English

Fluent Spanish

Customer service

Problem solving

Job description

Jobat in Mechelen, Belgium, is seeking a Customer Service Representative to join its life sciences team. You will be the first point of contact for customers, handling orders, billing enquiries and service requests in a fast-paced, multilingual environment.

You will collaborate with sales, logistics and other departments to ensure accurate order processing and timely resolutions, contributing to customer satisfaction across markets.