Customer Service Representative (English & Spanish)

Synergie Mechelen; Mechelen; On-site; EUR 26,000 - 36,000; Full time

Job summary

Synergie Mechelen is seeking a Customer Service Representative in the life sciences sector. You will be the first point of contact for customers, handling inquiries by phone and email, and coordinating with internal teams.

You speak fluent English and Spanish, address orders, billing, refunds, and account updates, and you support shipping documentation and recalls when needed. A focus on solutions and customer satisfaction is essential.

Qualifications

• Fluent English and Spanish required.
• First point of contact for customers.
• Experience handling orders, billing, cancellations, and account queries.

Responsibilities

• Handle customer questions by phone and in writing: orders, billing, cancellations, account queries, complaints and errors.
• Welcome customers warmly, understand their issue and either resolve it yourself or route it to the right colleague.
• Take in and process orders, and arrange refunds and exchanges where needed.
• Create and maintain customer accounts with accurate, up-to-date information.
• Support shipping and transport documentation and answer related questions.
• Log and follow up on service requests.
• Help coordinate product recalls when they occur.
• Spot customer needs and share ideas for relevant products or services with management.
• Work closely with the commercial team, logistics, Finance, Quality, Regulatory and Legal.

Skills

Fluent English

Fluent Spanish

Job description

Are you a natural communicator who enjoys solving problems and making customers feel heard? Do you speak fluent English and Spanish? Then this Customer Service Representative role in the life sciences sector may be your next step.

As Customer Service Representative, you are the first point of contact for customers and the link between them and the teams working behind the scenes. You listen, work out what is needed, and make sure it gets sorted quickly and properly.

What you will do

• Handle customer questions by phone and in writing: orders, billing, cancellations, account queries, complaints and errors
• Welcome customers warmly, understand their issue and either resolve it yourself or route it to the right colleague
• Take in and process orders, and arrange refunds and exchanges where needed
• Create and maintain customer accounts with accurate, up-to-date information
• Support shipping and transport documentation and answer related questions
• Log and follow up on service requests
• Help coordinate product recalls when they occur
• Spot customer needs and share ideas for relevant products or services with management
• Work closely with the commercial team, logistics, Finance, Quality, Regulatory and Legal