Customer Service Officer English-German-Dutch – Day Shift

JOB TALENT; Hasselt; Sur place; EUR 28 000 - 36 000; Plein temps

Résumé du poste

JOB TALENT in Hasselt is seeking a Customer Service Officer to support a multicultural, multilingual customer base. You will handle incoming calls and emails, respond to queries, and liaise with third parties and service workshops to keep customers informed and issues resolved.

The role requires multitasking, prioritization, and a commitment to accuracy, with shifts from 7:00 to 22:00, Monday to Friday and occasional Saturday work during busy periods.

Description du poste

As a Customer Service Officer, you’ll be part of a multicultural, multilingual support platform. Every day, our team ensures that our customers’ vehicles and trucks are back on the road as quickly as possible. You’ll work in a close-knit team with the support of a team leader and helpful colleagues. You’ll meet new people with unique backgrounds and stories, and you’ll have the opportunity to learn new things daily.

Your key responsibilities include handling incoming phone calls and emails, responding to customer queries and liaising with third parties. You’ll gather and verify information for accuracy and completeness, provide technical support, and communicate with service workshops. Keeping customers and all stakeholders informed is essential, as is monitoring and managing agreements with all parties. You’ll also follow up on all contract-related matters within set deadlines.

The core working schedule is Monday to Friday, with flexibility to work Saturdays during busy periods. Shifts are rotated between 7:00 AM and 10:00 PM.

An average day will see you juggling multiple customer queries, coordinating with technical teams, ensuring accurate and timely communication, and resolving any issues that may come up. You’ll need to multitask, prioritize tasks, and maintain a high standard of accuracy and customer service.