Customer Service Agent – EN/DE/NL

AGO JOBS&HR; Hasselt; On-site; EUR 24,000 - 30,000; Full time

Job summary

AGO JOBS&HR in Belgium seeks a Customer Service Agent to be the main contact for customers, workshops and other involved parties, ensuring excellent service and precise case follow-up.

You will handle incoming phone calls and emails, gather information, and provide first-line technical support while keeping all parties informed about progress and deadlines. Flexibility with hours and occasional Saturday work are required.

Qualifications

• Experience in fast-paced customer service environments.
• Strong verbal and written communication skills.
• Ability to gather information accurately and verify data.

Responsibilities

• Handle incoming phone calls and customer inquiries.
• Manage emails and provide clear, professional responses.
• Gather information and check data for accuracy and completeness.
• Provide first-line technical support and liaise with workshops.
• Keep customers and relevant parties informed about case progress.
• Follow up on agreements and contract-related issues within deadlines.
• Manage multiple cases and tasks simultaneously while maintaining high service levels.

Skills

Phone handling

Email management

Data accuracy

Customer communication

Job description

Your role

As a Customer Service Agent, you will be the main point of contact for customers, workshops and other parties involved. Your goal is to provide excellent customer service while ensuring that every case is followed up accurately and efficiently.

Your main responsibilities will include:

• Handling incoming **phone calls** and customer inquiries.
• Managing **emails** and providing clear and professional responses.
• Gathering information and checking data for **accuracy and completeness**.
• Providing first-line **technical support** and communicating with workshops.
• Keeping customers and all relevant parties informed about the progress of their case.
• Following up and monitoring **agreements with all parties involved**.
• Managing **contract-related issues** within the agreed deadlines.
• Managing several cases and tasks simultaneously while maintaining a high level of service.

Working hours

The position is **Monday to Friday**, with occasional Saturday work during particularly busy periods.

You will work in **rotating shifts between 07:00 and 22:00**.

**Flexibility regarding working hours is essential for this position.**