Customer Service Officer English – German – Dutch

EBTS; Limburg; Hybrid; EUR 28,000 - 36,000; Full time

Job summary

EBTS Pro Assist in Belgium is seeking a Customer Service Officer fluent in English, German and Dutch to handle inquiries, provide tech support, and coordinate with workshops in a multicultural setting.

You will manage phone calls and emails, verify data, update all parties, monitor contracts, and follow up issues within deadlines, with shifts from 07:00 to 22:00 on weekdays and occasional Saturdays.

Qualifications

• Fluent in English, German and Dutch.
• Enjoy helping people and solving problems.
• Able to work in a multicultural environment.

Responsibilities

• Handling phone calls and emails: responding to customer inquiries and intervening parties.
• Gathering information and checking data for accuracy and completeness.
• Providing technical support and communicating with workshops.
• Updating the customer and all other parties involved.
• Monitoring and controlling agreements with all parties involved.
• Follow-up of all contract-related issues within the established deadlines.

Skills

English language fluency

German language proficiency

Dutch language proficiency

Education

Belgium Higher secondary – Bachelor

Job description

Customer Service Officer English – German – Dutch

Belgium Higher secondary – Bachelor _ 32 hours

Do you speak English, German and Dutch? Do you enjoy social contact, helping people, solving problems, and working in a multicultural environment? Then we’ve got the perfect job for you!

• Handling phone calls and emails: responding to the customer’s inquiries and intervening parties.
• Gathering information and checking the data for accuracy and completeness.
• Providing technical support and communicating with workshops.
• Updating the customer and all other parties involved.
• Monitoring and controlling agreements with all parties involved.
• Follow-up of all contract‑related issues within the established deadlines.
• Working fromMonday until Friday (being flexible to work on a Saturday in busy periods).
• In rotating shifts between 07:00 and 22:00

We keep on growing, we’re always in motion. We’re always looking for people who are:

• Loyal and happy to help
• Ambitious
• Professional
• Group-minded
• Modest

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