Customer Service Officer Polish – English (Day)

Let's Work Genk; Hasselt; On-site; EUR 29,000 - 36,000; Full time

Job summary

Let's Work Genk is seeking a multilingual customer support agent to assist customers of an international vehicle aftersales platform. You will handle phone calls and emails, gather information, and coordinate with workshops to get vehicles back on the road.

This role requires Polish and English, a friendly problem-solving approach, and a commitment to clear communication across diverse teams. You will join a multicultural environment and contribute to timely updates and contract issue resolution.

Responsibilities

• You handle phone calls and emails, responding to customer inquiries.
• You collect and verify information for accuracy.
• You provide technical support and coordinate with workshops.
• You keep customers and involved parties updated.
• You monitor agreements and resolve contract-related issues.

Skills

Phone & email handling

Problem solving

Polish language

English language

Customer support

Job description

Bedrijfsomschrijving

This company is an international, multicultural support platform where our team ensures that customers' vehicles, whether cars or lorries, are back on the road quickly.

Do you speak Polish and English? Do you enjoy helping people, solving problems, and working in a diverse environment? If so, this job could be perfect for you

• You handle phone calls and emails, responding to customer inquiries.
• You collect and verify information for accuracy.
• You provide technical support and coordinate with workshops.
• You keep customers and involved parties updated.
• You monitor agreements and resolve contract-related issues.