Customer Service Officer

Administratie, HR en office support; Brussel; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Hybrid working after 6 months

Monthly net telework allowance

Group insurance

Public transport reimbursement

Job summary

Robert Half is seeking a Customer Service Officer NL/FR Benelux in Brussels for an energy sector client. You will manage daily customer service operations, liaise with Sales Representatives, and support commercial and marketing activities in a multilingual Benelux context.

The role requires Dutch and French fluency, good English, and strong administrative skills in an international setting. Hybrid work is offered after six months with telework options.

Qualifications

• Bachelor's or Master's degree in a business-related field.
• First professional experience within a company environment.
• Fluent in Dutch with strong French skills (minimum B1).
• Good knowledge of English.
• Excellent organizational and administrative skills.
• Detail-oriented with a customer service mindset.
• Able to handle priorities and work under pressure.

Responsibilities

• Manage day-to-day customer service operations and liaise with two Sales Representatives.
• Handle customer requests by phone and email and manage contracts and files.
• Verify, update and maintain customer data; manage rebates and services contracts.
• Coordinate with internal departments on commercial and marketing topics.
• Provide administrative support to the sales team; assist with invoicing and credit notes.
• Train customers in using online tools and portals; monitor marketing initiatives within Benelux.

Skills

Dutch language proficiency

French language proficiency

English language proficiency

Education

Bachelor's or Master's degree in business-related field

Job description

Robert Half is currently looking for a Customer Service Officer NL/FR Benelux (m/v/x) for an international company active in the energy sector, located in the heart of Brussels city centre.

Are you customer-oriented, administratively strong, and fluent in Dutch and French? Do you enjoy working in an international environment where customer satisfaction, teamwork, and commercial support are key priorities?

This is an excellent opportunity to join a human-sized Benelux structure within a renowned multinational group and build a long-term career in a dynamic and growing environment.

Your Responsibilities

As a Customer Service Officer, you will be responsible for the day-to-day management of customer service operations and will work closely with two Sales Representatives. You will act as a key point of contact between customers and the different internal departments, with a particular focus on commercial and marketing-related topics.

Customer Management

• Handle customer requests and claims by phone and email (approximately 15 calls and 20 emails per day);
• Process and manage customer contracts and files;
• Verify, update and maintain customer data;
• Manage rebate agreements and additional services contracts;
• Order and follow up customer cards and toll solutions;
• Support and monitor customer portfolios (approximately 250 customers per Sales Representative);
• Guide and train customers in the use of online customer tools and portals;
• Follow up on commercial and marketing initiatives launched within the Benelux organization.

Administrative Support

• Manage incoming correspondence and customer service mailbox;
• Provide administrative and operational support to the sales team;
• Assist with invoicing and credit note processing;
• Prepare and maintain reports and activity tracking;
• Act as back-up for colleagues within Customer Service and Sales Support.

Network & Operational Support

• Provide administrative assistance to the Technical Manager;
• Manage manual transaction authorization requests;
• Follow up fraud-related cases;
• Assist customers with card, toll and operational issues;
• Coordinate with internal stakeholders to ensure efficient problem resolution.

Your Profile

• You hold a Bachelor's or Master's degree with a business-oriented specialization (Marketing, Management, Business Administration, Economics, etc.);
• You have a first professional experience within a company environment (internship, student job or permanent experience);
• You are fluent in Dutch and you have a strong command of French (minimum B1 level, ideally bilingual);
• Good knowledge of English;
• Excellent organizational and administrative skills;
• Detail-oriented and accurate in your work;
• Strong customer service mindset with commercial awareness;
• Comfortable working with figures and business data;
• Team player with excellent communication skills;
• Able to handle priorities and work efficiently under pressure.

Our Client Offers

• A permanent opportunity after a successful interim period;
• Full-time position;
• 36-hour working week during the interim period;
• 38-hour working week upon permanent contract;
• 12 additional legal holidays plus sector-specific days off;
• An attractive salary package aligned with the petrochemical sector;
• Full reimbursement of public transport expenses;
• Hybrid working policy after 6 months (up to 2 days of telework per week);
• Monthly net telework allowance of approximately €30;
• Group insurance and hospitalization insurance upon permanent contract;
• A supportive and dynamic team environment;
• The opportunity to join a local team of approximately 27 employees within an international multinational organization;
• Long-term career prospects and development opportunities.

Interested?

Are you looking for an opportunity where customer contact, administration, and commercial support come together within a stable and international environment?

Reference number: 000517304.

Robert Half BV and Robert Half Project Sourcing BV process the data from applicants that is required to carry out the application process. You can find more information on data protection, in particular on your rights, at https://www.roberthalf.com/be/en/privacy.