International Sales Support Officer - Temporary min. 6 months

Page Personnel Belgium; Kapellen; On-site; EUR 30,000 - 40,000; Full time

Job summary

Page Personnel is looking for a Customer Service Representative in Kapellen, Belgium. This role involves managing customer accounts, processing orders, and ensuring high service levels in a dynamic logistics environment. Candidates should possess a relevant Bachelor degree and experience in client-oriented roles.

The position offers a challenging temporary assignment of at least 6 months, with potential for extension. Collaboration across departments and a customer-centric approach are essential.

Qualifications

• Minimum 1 year in a client-oriented role with administrative tasks.
• Familiarity with cross-functional collaboration.
• Experience in customer journey improvement.

Responsibilities

• Ensure high service level for assigned customer accounts.
• Manage the full order-to-cash process.
• Coordinate with logistics for shipment planning.
• Process invoices and collaborate with the finance department.
• Participate in process improvements and ERP projects.

Skills

Client-oriented experience

Experience with CRM systems

Fluency in English

Knowledge of Dutch and/or French

Education

Bachelor degree

Job description

• Customer oriented role - allround sales administration - temporary assignment
• International environment - Logistics - Antwerp

About Our Client

My client is an international organisation operating in a dynamic and customer-driven environment where excellence in service and continuous improvement are key priorities.

They are committed to delivering high-quality products and ensuring outstanding customer satisfaction through efficient processes and strong collaboration across departments.

They are located near Kapellen and best accessible by bike or car.

Job Description

• The Customer Service Representative is responsible for ensuring a consistent and high service level for assigned customer accounts.
• The role covers the full order-to-cash process from price confirmation to payment, as well as care-to-retain activities such as complaints management and customer support requests
• Youwill act as the main point of contact forcustomers, handlingenquiries, complaints and information requestswith a proactive and solution-oriented approach..
• Youwill check, register and confirmcustomer orders accurately and on time whileencodingthem in the ERP system and coordinatingshipment planning withlogistics partners.
• Youwill coordinatewith carriers and ensurecustomsclearancefor export shipmentswhile managing order closureafterdelivery.
• Youwill support billingactivitiesincluding invoice processing, validation, data input and discrepancyresolution in collaborationwith the financedepartment.
• Youwill coordinateinternalrequestswith relevant departmentssuch as operations, regulatory and supplychain and ensuretimely follow-up on all customer-relatedtasks.
• You Will contribute to process improvements and participate in ERP implementation projects to enhance efficiency and customer experience.

The Successful Applicant

• Preferably, you have a first relevant experience in a client-orientedrolewith diverse administrationtasks.
• You have obtained a Bachelor degree in a relevant field.
• You are familiarwith cross-functionalcollaboration and have experienceworkingwith sales, supplychain, production and finance teams.
• You have strongknowledge of customerjourneyimprovement and a customer-centric mindset.
• You are fluent in English. Next to this, it is an addedvalueifyou have some Dutch and/or French knowledge.
• Youdemonstrateautonomy, stronginterpersonalskills and a collaborative team spirit.
• You have experiencewith CRM systems.

What's on Offer

• You are lookingfor a challengingtemporaryrole of minimum 6 monthswithpossibility to extend.
• Youwill join a dynamic international environment whereyou can furtherdevelopyour expertise in customer service and logistics.
• Youwill have the opportunity to play a keyrole in improvingcustomersatisfaction and operational excellence.
• You Will work in a collaborative team where initiative and continuous improvement are encouraged.