Bilingual CS Officer - Benelux NL/FR | Hybrid

Administratie, HR en office support; Brussel; Hybride; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hybrid working after 6 months

Monthly net telework allowance

Group insurance

Public transport reimbursement

Résumé du poste

Robert Half is seeking a Customer Service Officer NL/FR Benelux in Brussels for an energy sector client. You will manage daily customer service operations, liaise with Sales Representatives, and support commercial and marketing activities in a multilingual Benelux context.

The role requires Dutch and French fluency, good English, and strong administrative skills in an international setting. Hybrid work is offered after six months with telework options.

Qualifications

• Bachelor's or Master's degree in a business-related field.
• First professional experience within a company environment.
• Fluent in Dutch with strong French skills (minimum B1).
• Good knowledge of English.
• Excellent organizational and administrative skills.
• Detail-oriented with a customer service mindset.
• Able to handle priorities and work under pressure.

Responsabilités

• Manage day-to-day customer service operations and liaise with two Sales Representatives.
• Handle customer requests by phone and email and manage contracts and files.
• Verify, update and maintain customer data; manage rebates and services contracts.
• Coordinate with internal departments on commercial and marketing topics.
• Provide administrative support to the sales team; assist with invoicing and credit notes.
• Train customers in using online tools and portals; monitor marketing initiatives within Benelux.

Connaissances

Dutch language proficiency

French language proficiency

English language proficiency

Formation

Bachelor's or Master's degree in business-related field

Description du poste

Robert Half is seeking a Customer Service Officer NL/FR Benelux in Brussels for an energy sector client. You will manage daily customer service operations, liaise with Sales Representatives, and support commercial and marketing activities in a multilingual Benelux context.

The role requires Dutch and French fluency, good English, and strong administrative skills in an international setting. Hybrid work is offered after six months with telework options.