Customer Service Agent – FR/NL/EN

AGO JOBS&HR; Hasselt; On-site; EUR 30,000 - 42,000; Full time

Job summary

AGO JOBS&HR in Hasselt, Belgium is seeking a dedicated Customer Service Coordinator to handle phone calls and emails, ensure information accuracy, and coordinate with workshops to resolve cases efficiently.

The role involves proactive communication with customers and partners, monitoring progress, and enforcing agreed deadlines while juggling multiple cases with a high level of service.

Responsibilities

• Handling incoming phone calls and customer inquiries.
• Managing emails and providing clear and professional responses.
• Gathering information and checking data for accuracy and completeness.
• Providing first-line technical support and communicating with workshops.
• Keeping customers and all relevant parties informed about the progress of their case.
• Following up and monitoring agreements with all parties involved.
• Managing contract-related issues within the agreed deadlines.
• Managing several cases and tasks simultaneously while maintaining a high level of service.

Job description

Your role

• Handling incoming phone calls and customer inquiries.
• Managing emails and providing clear and professional responses.
• Gathering information and checking data for accuracy and completeness.
• Providing first-line technical support and communicating with workshops.
• Keeping customers and all relevant parties informed about the progress of their case.
• Following up and monitoring agreements with all parties involved.
• Managing contract-related issues within the agreed deadlines.
• Managing several cases and tasks simultaneously while maintaining a high level of service.

Working hours

The position is Monday to Friday, with occasional Saturday work during particularly busy periods.

You will work in rotating shifts between 07:00 and 22:00.

Flexibility regarding working hours is essential for this position.