Customer Service Agent – EN/FR/DE

AGO JOBS&HR; Hasselt; On-site; EUR 18,000 - 23,000; Part time

Job summary

AGO JOBS&HR is seeking a Customer Service Agent to act as the main contact for customers, workshops, and other involved parties. You will provide excellent service and ensure each case is followed up accurately and efficiently.

This part-time role emphasizes weekend shifts (08:00–21:00) and one weekday (09:00–17:30), with flexibility essential to handle multiple cases and ensure timely communication among all stakeholders.

Responsibilities

• Handling incoming phone calls and customer inquiries
• Managing emails and providing clear and professional responses
• Gathering information and checking data for accuracy and completeness
• Providing first-line technical support and communicating with workshops
• Keeping customers and all relevant parties informed about the progress of their case
• Following up and monitoring agreements with all parties involved
• Managing contract-related issues within the agreed deadlines
• Managing several cases and tasks simultaneously while maintaining a high level of service

Job description

Your role

As a Customer Service Agent, you will be the main point of contact for customers, workshops and other parties involved. Your goal is to provide excellent customer service while ensuring that every case is followed up accurately and efficiently.

Your main responsibilities will include:

• Handling incoming phone calls and customer inquiries.
• Managing emails and providing clear and professional responses.
• Gathering information and checking data for accuracy and completeness.
• Providing first-line technical support and communicating with workshops.
• Keeping customers and all relevant parties informed about the progress of their case.
• Following up and monitoring agreements with all parties involved.
• Managing contract-related issues within the agreed deadlines.
• Managing several cases and tasks simultaneously while maintaining a high level of service.

Working hours

This is a part-time position focused mainly on weekends, combined with one weekday.

You will work:

• Weekend shifts: between 08:00 and 21:00
• One weekday (Monday or Friday): from 09:00 to 17:30

Flexibility regarding weekend work and the assigned weekday is essential for this position.