Customer Service Specialist - Flexible Hours & Case Mastery

AGO JOBS&HR; Hasselt; On-site; EUR 24,000 - 30,000; Full time

Job summary

AGO JOBS&HR in Belgium seeks a Customer Service Agent to be the main contact for customers, workshops and other involved parties, ensuring excellent service and precise case follow-up.

You will handle incoming phone calls and emails, gather information, and provide first-line technical support while keeping all parties informed about progress and deadlines. Flexibility with hours and occasional Saturday work are required.

Qualifications

• Experience in fast-paced customer service environments.
• Strong verbal and written communication skills.
• Ability to gather information accurately and verify data.

Responsibilities

• Handle incoming phone calls and customer inquiries.
• Manage emails and provide clear, professional responses.
• Gather information and check data for accuracy and completeness.
• Provide first-line technical support and liaise with workshops.
• Keep customers and relevant parties informed about case progress.
• Follow up on agreements and contract-related issues within deadlines.
• Manage multiple cases and tasks simultaneously while maintaining high service levels.

Skills

Phone handling

Email management

Data accuracy

Customer communication

Job description

AGO JOBS&HR in Belgium seeks a Customer Service Agent to be the main contact for customers, workshops and other involved parties, ensuring excellent service and precise case follow-up.

You will handle incoming phone calls and emails, gather information, and provide first-line technical support while keeping all parties informed about progress and deadlines. Flexibility with hours and occasional Saturday work are required.