Customer Care Employee - German | Nederlands | Nederlands-Frans | ELSENE

Bright Plus; Elsene; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

13th month bonus

Eco vouchers

Reimbursement of public transport COST

32 holiday days

Job summary

Bright Plus in Brussels seeks a Brand Ambassador to deliver outstanding customer service as the first contact for inquiries. You will handle questions via phone, email, or chat and use language skills to communicate effectively across German or Dutch markets.

As part of a multicultural team, you will build strong customer relationships, share knowledge with colleagues, and contribute to a positive, service-driven environment. Remote work is possible after induction.

Qualifications

• High school diploma required.
• Customer service experience is a plus, but not mandatory.
• Strong knowledge of MS Office, Outlook and Teams.
• Fluent in German or Dutch (or Dutch & French) and able to communicate clearly.

Responsibilities

• You will be the first point of contact for customers via phone, email, or chat.
• You use your language skills to ensure effective communication and resolve customer issues.
• You build and maintain strong customer relationships by delivering exceptional service.
• You collaborate with team members to share knowledge and best practices.

Skills

MS Office

Outlook

Teams

German

Dutch

Communication

Team player

Education

High school diploma

Job description

Description

Are you communicative and strive to provide the best service to customers? Then read on quickly because the position of Brand Ambassadoris perfect for you!

Here are the main responsibilities:

• You will be the first point of contact for customers. You will address their questions and concerns via phone, email, or chat.
• You use your language skills to ensure effective communication and resolve customer issues.
• You build and maintain strong customer relationships by delivering exceptional service.
• You collaborate with team members to share knowledge and best practices.

Company

You will work for a company that excels in B2C customer relations and helps brands nurture their customers. Its multicultural team of 1,500 professionals across 10 global offices delivers exceptional customer service. The company is located in Brussels

Profile

This is what the profile of a Brand Ambassador looks like:

• You have at least a high school diploma
• Customer service experience is a plus, but not mandatory.
• You have a good knowledge of MS Office, Outlook and Teams
• You have a fluent command of German or Nederlands orNederlands&Frans.
• You have excellent communication skills and a friendly attitude to maintain strong relationships with customers.
• Also, you are a team player with a positive attitude.

Offer

What’s in it for you?

You will be offered full-time (40h) employment with an option for a permanent contract. Also to a competitive salary, you will receive additional legal benefits such as:

• 13th month bonus
• Eco vouchers
• Reimbursement of public transport costs
• 32 holiday days

You will have the opportunity to work from homeafter an induction period. You will join a multicultural, young and dynamic environment, where you will have the opportunity to grow.