Customer Care Employee - German | Nederlands | Nederlands-Frans

Belgie Vacature; Elsene; Hybrid; EUR 28,000 - 36,000; Full time

Benefits offered by this job

13th month bonus

Eco vouchers

Public transport reimbursement

32 holiday days

Job summary

Belgie Vacature is seeking a Brand Ambassador to deliver exceptional customer service and act as the first point of contact for customers in Brussels. You will respond to inquiries via phone, email, or chat and use strong language skills to ensure clear communication.

You will join a multicultural team and help nurture customer relationships while collaborating with colleagues to share knowledge and best practices.

Qualifications

• High school diploma or equivalent.
• Customer service experience is a plus but not mandatory.
• Proficiency with MS Office, Outlook and Teams.

Responsibilities

• Serve as the first point of contact for customers via phone, email or chat.
• Use language skills to communicate effectively and resolve issues.
• Build and maintain strong customer relationships through exceptional service.
• Collaborate with teammates to share knowledge and best practices.

Skills

Language skills

Customer-focused

Communication

Team player

Education

High school diploma

Tools

MS Office

Outlook

Teams

Job description

Are you communicative and strive to provide the best service to customers? Then read on quickly because the position of Brand Ambassador is perfect for you!

Taken en verantwoordelijkheden

Here Are The Main Responsibilities

• You will be the first point of contact for customers. You will address their questions and concerns via phone, email, or chat.
• You use your language skills to ensure effective communication and resolve customer issues.
• You build and maintain strong customer relationships by delivering exceptional service.
• You collaborate with team members to share knowledge and best practices.

Company

You will work for a company that excels in B2C customer relations and helps brands nurture their customers. Its multicultural team of 1,500 professionals across 10 global offices delivers exceptional customer service. The company is located in Brussels

Profile

• You have at least a high school diploma
• Customer service experience is a plus, but not mandatory.
• You have a good knowledge of MS Office, Outlook and Teams
• You have a fluent command of German or Nederlands or Nederlands&Frans.
• You have excellent communication skills and a friendly attitude to maintain strong relationships with customers.
• Also, you are a team player with a positive attitude.

Offer

You will be offered full-time (40h) employment with an option for a permanent contract. Also to a competitive salary, you will receive additional legal benefits such as:

Benefits

• 13th month bonus
• Eco vouchers
• Reimbursement of public transport costs
• 32 holiday days

You will have the opportunity to work from home after an induction period. You will join a multicultural, young and dynamic environment, where you will have the opportunity to grow.