Banking German Brand Ambassador

Odity; Brussel Hoofdstad; On-site; EUR 26,000 - 27,000; Full time

Benefits offered by this job

6-month contract

13th salary included

Eco-vouchers

Transport cost coverage

Brussels office

Job summary

Odity is seeking a Brand Ambassador for its banking division in Brussels. You will be the main contact for German-speaking customers, providing high-quality support via phone, email, or chat, and ensuring a smooth customer experience.

You will handle inquiries about accounts, transactions, and orders, communicating professionally in German, while staying compliant with regulations. A proactive attitude and strong customer focus are essential.

Qualifications

• Fluent German for customer interactions.
• French or English for internal communication.
• High School Diploma is required.
• Strong communication and customer-oriented mindset.

Responsibilities

• Serve as primary contact for customers regarding banking products and services via phone, email, or chat.
• Communicate clearly and professionally in German.
• Assist customers with questions about accounts, transactions, and orders.
• Keep up-to-date with banking regulations and compliance standards.
• Build and maintain strong customer relationships by delivering high-quality service.
• Collaborate with team to share best practices.

Skills

German proficiency

Internal communication (French/English

Education

High School Diploma

Job description

At Odity, we specialize in customer relations and help brands build and maintain strong relationships with their customers. With a multicultural team of 1,500 professionals across 10 offices worldwide—including New York, London, and Paris,we are proud to deliver outstanding customer service.

About the role:

As a Brand Ambassador within our banking division, you will be the main point of contact between our company and our German-speaking customers. Your mission will be to provide high-quality support, respond to inquiries, and ensure a smooth and positive customer experience.

Your responsibilities:

• Act as the primary point of contact for customers regarding banking products and services (via phone, email, or chat).
• Communicate clearly and professionally in German.
• Assist customers with questions related to their accounts, transactions, orders, etc.
• Stay up to date with regulations and compliance standards.
• Build and maintain strong customer relationships by delivering high-quality service.
• Collaborate with team members to share best practices and knowledge.

Profile required:

• Full proficiency in German, enabling effective interaction with customers.
• Good level of French or English to communicate internally.
• High School Diploma.
• Excellent communication skills and a strong customer-oriented mindset.
• Previous experience in customer service, banking, or finance is an asset, but a proactive attitude and willingness to learn are equally important.

What we offer:

• 6-month contract with the possibility of a permanent contract.
• A gross monthly salary between €2,300 and €2,400, including a 13th-month salary, eco-vouchers, and public transport cost coverage.
• Full-time position: 40 hours per week.
• Fixed schedule from 9:00 a.m. to 6:00 p.m., Monday to Friday
• Ongoing training and development opportunities.
• A dynamic and inclusive work environment in the heart of Brussels.
• FSMA certification fully covered by the company, allowing you to meet regulatory requirements in the banking sector.