Customer Support Advisor: English + German + 1 other European Language

AGO Jobs & HR Gent; Oostakker; Sur place; EUR 28 000 - 36 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Shift bonuses

Commuting allowances

On-site restaurant

Well-being programs

Résumé du poste

AGO Jobs & HR Gent is looking for a Customer Support Advisor to assist drivers across Europe in a multilingual contact center. You will handle international roadside requests, coordinate with service partners, and keep customers updated throughout each case.

You will work in a fast-paced team, offering empathy and a proactive, structured approach to resolve issues, with flexibility for nights and weekends in a 24/7 environment.

Qualifications

• Fluent in English, German and at least one other European language.
• Service-driven with a proactive approach in stressful situations.
• Strong interpersonal skills and adaptability to cultural contexts.
• Enjoys collaboration in a diverse team and supports colleagues.

Responsabilités

• Handle incoming assistance requests from international customers with roadside issues.
• Coordinate with local service providers and technicians until resolved.
• Maintain constant communication with customers and partners with regular updates.
• Apply proactive problem-solving and quick thinking under time pressure.
• Work in a multilingual team in a 24/7 environment.

Connaissances

English fluency

German fluency

Other European language

Customer service

Communication skills

Description du poste

Customer Support Advisor: English + German + 1 other European Language

For our client we're looking for a Customer Service Officer. In this role, you become the voice of support for drivers facing unexpected vehicle issues across Europe. You'll be part of a fast-paced and multilingual contact center where your communication skills, empathy, and sense of urgency play a crucial role in keeping transport moving.

• Handle incoming assistance requests from international customers experiencing roadside vehicle breakdowns.
• Take ownership of each case by coordinating with local service providers and technicians until the issue is resolved.
• Maintain constant communication with both the customer and service partner, providing regular updates and reassurance.
• Think on your feet and apply a proactive approach to problem-solving, often finding creative solutions under time pressure.
• Be an integral part of a tight-knit, multilingual team that thrives on collaboration and mutual support.
• Operate within a 24/7 environment, where teamwork and flexibility are essential to ensuring seamless customer experiences.

Contract

• Volcontinu systeem

Profiel

• You speak and write fluently in English, German and at least one other European language.
• You are service-driven and naturally inclined to go the extra mile to support customers in stressful situations.
• Strong interpersonal skills help you adapt your communication style to various cultural and professional contexts.
• You enjoy working in a diverse team setting and are always ready to help others succeed.
• Flexibility to work in a rotating shift schedule, including nights and weekends.
• A hands-on mentality with a structured and solution-oriented mindset.
• Eagerness to continuously develop your skills and embrace new challenges.

Aanbod

• An attractive salary package with meal vouchers, shift bonuses, and commuting allowances.
• Comprehensive support for international candidates relocating to Belgium.
• Access to well-being programs and on-site facilities such as a company restaurant.
• A multicultural workplace with a strong sense of community and shared purpose.
• Professional growth opportunities within a stable and globally connected organization.
• A balanced approach to work and personal life, supported by clear processes and training.

AGO Jobs & HR Gent

9041 OOSTAKKER

Referentienummer

Vermeld referentienummer: PO-ZMCXJF2D-VDAB-BE-120616