Customer Advisor (German + Dutch-speaking) – Hybrid | Ghent, Belgium*

FH Collective - Academy; Gent; Hybrid; EUR 30,000 - 40,000; Full time

Benefits offered by this job

Hybrid work

Job summary

FH Collective - Academy in Ghent is seeking a Customer Advisor fluent in German and Dutch to join an international team. The role covers customer interactions across multiple channels in a 24/7 environment, with an emphasis on high-quality service and collaboration with internal teams.

Initial contracts are for 1, 3, or 6 months, with the first month on-site. After training, employees will be allowed remote work for one day per week. The position offers a dynamic, fast-paced setting in Ghent.

Qualifications

• Fluency in German and Dutch required.
• Ability to handle customer inquiries via multiple channels.
• Must provide reference letter and cover letter.

Responsibilities

• Handle customer inquiries via phone, email, and chat
• Provide accurate information and solutions
• Ensure high customer satisfaction
• Collaborate with internal teams

Skills

German language

Dutch language

Job description

Customer Advisor (German + Dutch-speaking) – Hybrid | Ghent, Belgium

Are you fluent in both German and Dutch and open to working in a dynamic, fast-paced environment? We are looking for a Customer Advisor to join an international team in Ghent.

Role Overview

As a Customer Advisor, you will handle customer interactions across multiple channels while ensuring high-quality service in a 24/7 operational environment.

What You'll Do

• Handle customer inquiries via phone, email, and chat
• Provide accurate information and effective solutions
• Ensure high customer satisfaction
• Work collaboratively with internal teams

Important Conditions (Must be accepted)

• 24/7 rotating shifts (7h30/day + 30 min break)
• Initial contract: 1 3 6 months (not permanent from day 1)
• First month fully on-site
• After training: only 1 day/week remote (not more)

Must provide

• Reference letter from previous employer
• Cover letter