Collection Manager - Two Wheeler Loans - Soft Bkt

SkillLabs; As; On-site; EUR 36,000 - 60,000; Full time

Job summary

SkillLabs in Belgium is seeking a Collections Specialist with 2-3 years of automotive collections experience to manage agency partners and drive efficient cash collection processes. You will allocate portfolios, review cases, coordinate with agencies, and ensure compliance withdisposition codes and reporting requirements.

The role demands independent performance, strong data management, and the ability to handle escalations while coordinating with legal and enforcement bodies as needed.

Qualifications

• Minimum 2-3 years of collection experience in automotive products (LMV, TW, 3W, LCV, MCV, HCV)
• Experience in managing collection agencies
• Excellent data management skills
• Individual performer with strong ownership of tasks

Responsibilities

• Allocate portfolio to vendor based on past performance and FOS availability, ensuring sufficient manpower.
• Review cases with FOS/TL and assign work based on disposition code.
• Coordinate with agency resources and plan calls for quicker resolutions and support to agencies.
• Audit receipt books and repo kits; monitor discrepancies.
• Close agency billing within 60 days after completion.
• Ensure prior approvals in repo cases and assist agencies with related issues.
• Handle customer service issues/escalations on collections/repos.
• Coordinate with legal team for actions against chronic defaulters; liaise with enforcement agencies.
• Track BKT resolution with agency and FO levels.
• Restrict flow rates to the next BKT for the location handled.
• Remove non-performing FOs and recruit/train new teams as needed.
• Close CRM queries within TAT; escalate as required.
• Revert RCU audit queries before TAT and implement field actions.
• Discuss receipt book discrepancies with agency to prevent recurrence.
• Maintain 100% HHT utilization and report to ACM/RCM regularly.
• Inform IT if HHT is not functioning to obtain support.

Skills

Data management

Collections experience

Agency management

Independent performer

Job description

Roles and Responsibilities

• Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.
• Review cases with FOS / TL and work assignment basis the disposition code.
• Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.
• Receipt book & Repo kits allocation and auditing periodically
• Agency billing closure within 60 days of the work completed month.
• Ensuring prior approvals in repo cases & helping the agency manage repo related issues.
• Handling collection/repo related customer service issues/escalations.
• Coordinating with legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against the organisation by customers/third parties.
• BKT resolution with agency and FOs level need to be tracked & reviewed.
• Flow rates to next BKT needs to be restricted on the location you are handling.
• Remove the non-performing FOs and recruitment the fresh team and train as and when required.
• CRM queries needs to be closed as per the TAT assigned.
• RCU audit queries must be reverted before TAT and implementation of committed action at field level.
• Receipt book discrepancies needs to be discussed with agency and ensure no reoccurrence of such issues in field.
• HHT 100% utilization and report to be submitted to ACM / RCM on regular basis.
• HHT not working need to be informed to IT team for need of support.

Candidate Profile Required

• Minimum 2-3 Years of collection experience in any automotive products like LMV,TW,3W,LCV,MCV,HCV
• Experience in managing collection agencies
• Excellent data management skills
• Individual Performer