Collections & Recovery Officer

BMW Group; Aartselaar; On-site; EUR 42,000 - 66,000; Full time

Job summary

BMW Group Belux seeks a proactive Collections & Recovery Officer to manage outstanding receivables and protect BMW Financial Services interests. You will collaborate with customers, dealers, internal stakeholders, and external partners to find sustainable solutions while ensuring compliance with legal and company requirements.

You will own collections, identify risks, build relationships through regular contact, and design payment plans while advising on credit decisions and supporting

Qualifications

• Bachelor's or Master's degree in Economics, Business Administration, or equivalent experience.
• 3 to 5 years of relevant experience in collections, credit management, or a similar financial role.
• Strong analytical skills with the ability to assess risks and identify effective solutions.
• Excellent communication and negotiation skills, with a customer-centric approach.
• Proactive, accurate, and results-driven mindset with strong attention to detail.
• Professional proficiency in Dutch, French, and English.

Responsibilities

• Taking ownership of the collection and follow-up of outstanding payments across BMW Financial Services products.
• Proactively identifying risks and implementing actions to minimize financial losses and protect the company's interests.
• Building constructive relationships with customers through regular contact, payment reminders, and tailored follow-up of overdue accounts.
• Designing and coordinating payment plans, settlement agreements, and extension requests to support sustainable repayment solutions.
• Providing advice on credit-related decisions, goodwill requests, and debt forgiveness proposals for customers and dealers.
• Supporting insolvency and recovery cases by working closely with Legal and external partners to secure the best possible outcome.
• Contributing to the achievement of collections targets while ensuring full compliance with legal, regulatory, and internal requirements.

Skills

Strong analytical skills

Communication skills

Negotiation

Customer-centric approach

Attention to detail

Education

Economics/Business Administration degree

Job description

Knowing the destination isn't enough: you need to know how to get there. Build up your own networks, exploit new ideas, consistently take the initiative. Inspire other people with your enthusiasm. That's the only way to give ideas the power that allows them to become true innovations.

At BMW Financial Services, we are looking for a proactive and customer-focused Collections Specialist who combines strong analytical skills with a solution-oriented mindset. In this role, you will be responsible for managing outstanding receivables, minimizing credit risk, and safeguarding the interests of BMW Financial Services. You will work closely with customers, dealers, internal stakeholders, and external partners to find sustainable solutions while ensuring compliance with legal and company requirements.

What awaits you?

• Taking ownership of the collection and follow-up of outstanding payments across the products and services of BMW Financial Services.
• Proactively identifying risks and implementing appropriate actions to minimize financial losses and protect the company's interests.
• Building constructive relationships with customers through regular contact, payment reminders, and tailored follow-up of overdue accounts.
• Designing and coordinating payment plans, settlement agreements, and extension requests to support sustainable repayment solutions.
• Providing advice on credit-related decisions, goodwill requests, and debt forgiveness proposals for customers and dealers.
• Supporting insolvency and recovery cases by working closely with Legal and external partners to secure the best possible outcome.
• Contributing to the achievement of collections targets while ensuring full compliance with legal, regulatory, and internal requirements.

What should you bring along?

• A Bachelor's or Master's degree in Economics, Business Administration, or equivalent experience.
• 3 to 5 years of relevant experience in collections, credit management, or a similar financial role.
• Strong analytical skills with the ability to assess risks and identify effective solutions.
• Excellent communication and negotiation skills, combined with a persuasive and customer-centric approach.
• A proactive, accurate, and results-driven mindset with strong attention to detail.
• Basic knowledge of collection procedures, debt recovery processes, and related legal principles.
• Professional proficiency in Dutch, French, and English.

What do we offer?

At BMW Group Belux you will not only work for a strong brand, but also in an environment that breathes premium - from our products to our people.

• An international working environment with a clear vision of innovation and sustainability;
• A warm corporate culture where initiative and personal growth are encouraged;
• Extensive training and development opportunities;
• An attractive salary package with mobility solutions and a flexible cafeteria plan.
  

Looking for purpose at work? One of BMW Group Belux’s entities (Alphabet Belgium) is recognized with EcoVadis Platinum for its sustainability!

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

Collections & Recovery Officer