Schadebeheerder particulieren Kempen/Tienen

Axis Group; Antwerpen; Hybrid; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Hospitalization and group insurance

Eco-vouchers €250

Meal vouchers €7/day

Year-end bonus

Flexible hours and 2 days remote

Job summary

Axis Group is seeking a Personal Lines Claims Manager for the Geel & Tienen region. You will oversee the entire claims lifecycle from initial report to final resolution, handling a diverse portfolio with thorough analysis and negotiation to protect client interests.

We require 5–10 years of relevant experience and mastery of Brio claims software, plus an excellent command of Dutch. The role offers a comprehensive benefits package and hybrid work options, including some remote days.

Qualifications

• Extensive experience: 5–10 years in personal lines claims management.
• Knowledge of Brio claims management software is essential.
• Excellent command of the Dutch language.

Responsibilities

• Manage a diverse portfolio of personal property claims from report to resolution.
• Gather information on coverage, liability and circumstances at claim start.
• Analyze claim details and apply guidelines accurately.
• Negotiate claims while safeguarding the customer’s interests.
• Keep insured informed and calculate damages for client reporting.
• Maintain proactive telephone and written communication with all parties.
• Join a close-knit team with strong team spirit.

Skills

Communication

Negotiation

Team coordination

Client focus

Dutch language

Tools

Brio claims software

Job description

Wanted: Personal Lines Claims Manager for the Geel & Tienen region! You’ll be the linchpin in the claims process, from the initial report through to resolution. With your experience and knowledge, you’ll be able to manage a diverse portfolio and safeguard the client’s interests. You’ll join a close-knit team with a strong sense of camaraderie and receive an attractive compensation package with many benefits beyond the standard salary. Are you a proactive communicator looking to grow in a dynamic environment?

Responsibilities

• You manage a diverse portfolio of personal property claims and monitor them closely, from the initial report through to resolution.
• At the start of each claim, you gather all essential information regarding coverage, liability, and the circumstances of the claim.
• You conduct a thorough analysis and correctly apply the applicable guidelines and agreements.
• You actively negotiate the claim while consistently safeguarding the customer’s interests.
• You keep the insured continuously informed of the case’s progress and calculate the damages, after which you also pass this information on to the client.
• You proactively organize and maintain telephone and written communication with all parties involved.
• The opportunity to be part of a close-knit team with a strong team spirit.
• Extensive experience—at least 5 to 10 years—in a similar position as a Personal Lines Claims Manager is required.
• Knowledge of and experience with the Brio claims management software is a must.
• Excellent command of the Dutch language.

Our client offers you:

• An attractive compensation package with various fringe benefits, including hospitalization and group insurance.
• Eco-vouchers worth 250 EUR and meal vouchers worth 7 EUR per day.
• A year-end bonus and a cafeteria plan with various options such as bicycle and car leasing, outpatient insurance, IT equipment, and more.
• Flexible working hours within a 38.5-hour workweek, with the option to work from home up to 2 days a week.
• In addition to the statutory 20 vacation days for a full-time position, you’ll receive 4 additional vacation days and 6 ADV days.
• Access to professional training focused on developing both technical and soft skills, with support in using our software.
• The opportunity to further specialize in your field through additional training and personalized on-the-job coaching.