Brussels-Based Team Lead, Incident Analysis (Energy)

HumanInTech; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Job summary

HumanInTech is seeking a Team Lead for a second-line incident analysis team in Brussels. The role combines hands-on incident analysis with team leadership and stakeholder management within the energy sector.

Responsibilities include coordinating the team, managing escalations, coaching members, and ensuring quality and knowledge sharing across the team. On-site work in Brussels with project-related travel may occur.

Qualifications

• 5+ years of proven experience as a functional analyst.
• 5+ years for business/functional requirements (BPMN, modelling).
• 5+ years in team management and reporting.
• 5+ years writing/modifying/executing SQL queries.

Responsibilities

• Lead and coordinate a second-line incident analysis team.
• Align team activities with domain leads and service delivery management.
• Coach and mentor team members; share knowledge across the team.
• Manage escalation procedures and coordinate with external stakeholders.
• Report on team activities and progress.
• Analyse complex incidents and identify system impacts; create workarounds.
• Explain issues to customers and IT vendors clearly.
• Maintain knowledge database with solutions.
• Work with SQL queries to analyse incidents.

Skills

Functional analysis

Team management

SQL queries

Incident analysis

Stakeholder management

Problem solving

Coaching/mentoring

Communication to customers/vendors

Escalation coordination

Azure DevOps

Jira/ServiceNow/TopDesk

Documentation

Education

Bachelor's degree

ITIL Foundation Certificate

Scrum Master or Product Owner Certificate

Tools

TopDesk

Jira

ServiceNow

Atlassian

Azure DevOps

SQL database tools

Job description

HumanInTech is seeking a Team Lead for a second-line incident analysis team in Brussels. The role combines hands-on incident analysis with team leadership and stakeholder management within the energy sector.

Responsibilities include coordinating the team, managing escalations, coaching members, and ensuring quality and knowledge sharing across the team. On-site work in Brussels with project-related travel may occur.