Senior Incident Analyst – Energy Sector

HumanInTech; Brussel Hoofdstad; Hybrid; EUR 70,000 - 90,000; Full time

Job summary

HumanInTech is seeking an experienced incident analyst to join a newly formed team focused on high-quality service and swift resolutions for a critical energy sector platform. You will handle transactional processing and message exchange, analyse incidents with SQL, and coordinate with grid operators and suppliers.

The setting involves working in Brussels with a multi-year engagement and options for freelancer or employee paths within the same team, with occasional travel as needed.

Qualifications

• Proven experience in functional/incident analysis within IT service management.
• Experience elaborating business and functional requirements (BPMN, modelling).
• Experience with third-party IT service providers and energy sector players.
• Knowledge of message exchange domains and MIG documentation is a plus.
• Strong SQL and data analysis skills with ticketing tools expertise.

Responsibilities

• Analyse incidents and assess impact on systems, grid operators and suppliers.
• Explain issues clearly to customers and IT vendors.
• Create, document and execute workarounds when possible.
• Share knowledge across the team and update the knowledge base.
• Provide feedback to problem and change teams for recurring incidents.
• Use SQL queries to analyse incidents using database structures.
• Coordinate resolution with IT vendors and market parties in meetings.
• Follow service procedures and perform quality control.
• Deliver status reporting; work with cross-functional teams.

Skills

Incident management

Requirements elicitation

Third-party management

Belgian energy market know-how

SQL queries

Data analysis

Incident coordination

User story creation

Azure DevOps

MIG documentation

Education

Bachelor's degree or higher

Tools

TopDesk

Jira

ServiceNow

Atlassian tools

Azure DevOps

SQL databases

Job description

What you will do

You will join a newly formed incident management team responsible for ensuring high-quality service and swift resolution times for a critical energy sector platform. Your focus will be on transactional processing and message exchange systems.

Your responsibilities include:

• Analyse incidents thoroughly and identify their impact on systems and on distribution grid operators and suppliers


• Explain functional and technical issues clearly to customers and IT vendors


• Create, document and execute workarounds for incidents where possible


• Organise knowledge transfer within the team to ensure solutions are shared and reused across different distribution grid operators


• Maintain and update the knowledge database with documented solutions


• Provide frequent feedback to problem and change teams to group recurrent incidents for problem analysis


• Work with SQL queries to analyse incidents correctly using the database structure and linked applications


• Coordinate incident resolution with IT vendors and market parties through bilateral and multilateral meetings


• Follow service procedures for incidents and problems, and perform quality control


• Deliver status reporting


• Collaborate closely with the incident team, problem and change analysts, IT vendor teams, functional domain leads, the resource manager and the service delivery manager

What we are looking for

Essential experience and skills:

• At least 5 years of proven experience as a functional analyst


• At least 5 years of proven experience in elaborating business and functional requirements (business process development, BPMN, optimisation, modelling)


• At least 5 years of proven experience with third-party management of IT service providers


• At least 3 years of proven experience in the Belgian energy market


• At least 3 years of knowledge of the message exchange domains: structure, rectification, measure and cross


• Proven experience in a similar function as an incident analyst (business analyst, functional analyst or similar role dealing with incident analysis, definition of workarounds or recovery actions)


• Proven experience in coordination of, communicating to and facilitating with external stakeholders in the utility sector (distribution grid operators, transmission system operators, suppliers)


• Proven experience in drawing up and managing escalation procedures


• Proven experience in writing, modifying and executing SQL queries


• Proven experience with data analysis


• Proven experience with incident management or ticketing tools such as TopDesk, Jira, ServiceNow, Atlassian or similar applications


• Proven experience with Azure DevOps and user story creation


• Proven experience with the MIG documentation (MIG6 and/or MIG for distribution grid operators)

Certificates:

• ITIL Foundation Certificate


• Scrum Master or Product Owner Certificate

Languages:

• Very good knowledge of English (C1 level)


• Good knowledge of the second national language, either French or Dutch (B2 level)


• Ideally able to communicate with users in French, Dutch or English depending on their preference

Desirable:

• Proven experience with a project methodology

The setting

This role is part of a team of eight incident analysts starting together, with different seniority levels working as one coordinated unit. The team will work on the transactional processing and message exchange domains, excluding batch processing and reporting.

The assignment starts on 12 February 2027 for an initial period of two years, with the possibility of annual extensions up to a maximum total duration of six years.

You will work on-site in Brussels for a minimum of two days per week, in line with the organisation's office attendance policy. Occasional travel to other locations or to distribution system operator sites may be required.

The team composition may be adjusted during the assignment depending on workload, with sufficient notice.

You can join us for this assignment as a freelancer or as an employee of HumanInTech. Same role, same team. If you join as an employee, your employment continues beyond this assignment. When it ends, we'll work together to find your next assignment.

Location: Brussels

Work address: Belgium

Employer / contracting party: HumanInTech

Applications close (Brussels time): November 4, 2026 at 1:00 AM

Engagement: Freelance or employed by HumanInTech

Working hours: Full-time

Experience: 6-10 years or more

Education: Bachelor's or more

Published: October 2026