Bilingual Desktop Support Engineer (FR/EN)

Pacer Group; Luik; On-site; EUR 40,000 - 56,000; Full time

Job summary

Pacer Group is seeking a skilled Desktop Support Engineer to provide 1st- and 2nd-line IT support in Liège, Belgium. The role covers Windows 10/11, Microsoft 365, Outlook and Teams, AD and Azure AD management, printer support, and end-user assistance.

You will troubleshoot hardware, software and network issues, document incidents, and maintain security policies. Fluency in French and English is required; prior ITSM experience is a plus.

Qualifications

• Experience providing 1st and 2nd line IT support.
• Strong knowledge of Windows 10/11, Microsoft 365, Outlook and Teams.
• Fluent in French and English.
• Experience with Active Directory and Azure AD (Entra ID).
• Knowledge of hardware troubleshooting, printers and peripherals.
• Basic networking knowledge including TCP/IP, VPN and Wi-Fi.

Responsibilities

• Provide 1st and 2nd line IT support to end users for hardware, software and desktop issues.
• Troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, printers and peripherals.
• Install, configure, maintain and upgrade desktops, laptops and business apps.
• Manage user accounts, passwords and access through AD and Azure AD.
• Support device provisioning, software deployment and patching.
• Troubleshoot network connectivity, VPN, Wi‑Fi and remote access.
• Log and track incidents using ITSM tools (ServiceNow or Jira).
• Provide remote and on-site support; escalate complex issues as needed.
• Maintain documentation and follow IT security policies and SLAs.

Skills

Windows support

Microsoft 365

Active Directory

Azure AD

ITSM

Printers support

Networking basics

French & English

Tools

ServiceNow

Jira

Job description

Pacer Group is seeking a skilled Desktop Support Engineer to provide 1st- and 2nd-line IT support in Liège, Belgium. The role covers Windows 10/11, Microsoft 365, Outlook and Teams, AD and Azure AD management, printer support, and end-user assistance.

You will troubleshoot hardware, software and network issues, document incidents, and maintain security policies. Fluency in French and English is required; prior ITSM experience is a plus.