French-Speaking Desktop Support Engineer - User-Centric IT

Technopride Ltd; Brussel Hoofdstad; Sur place; EUR 40 000 - 52 000; Plein temps

Résumé du poste

Technopride Ltd is seeking a Desktop Support Engineer (French speaking) in Brussels to act as the primary contact for end users, delivering technical support across the end-user computing environment. You will install, diagnose, repair, and upgrade hardware and software, including printers, scanners, and mobile devices, with on-site and remote assistance as required.

The role includes maintenance of ticketing systems and collaboration with internal teams, with training provided and opportunities

Qualifications

• Bachelor’s degree or diploma in IT/CS or related discipline.
• Certifications such as CompTIA A+ or MCDST are advantageous.
• Proven desktop and end-user support experience in enterprise environments.

Responsabilités

• Install, configure, and support Windows 10/11, macOS, and standard desktop software.
• Maintain and troubleshoot desktops, laptops, printers, peripherals, and networking hardware.
• Support mobile devices and Windows-based tablets; manage ticketing and device configurations.
• Perform preventive maintenance and remedial repairs on IT equipment.
• Track incidents, escalate to Field Services Manager when needed, and document repairs.

Connaissances

End-user support

Desktop troubleshooting

Windows 10/11

macOS proficiency

Customer service

Team collaboration

Formation

Bachelor’s degree in Information Technology or Computer Science

Description du poste

Technopride Ltd is seeking a Desktop Support Engineer (French speaking) in Brussels to act as the primary contact for end users, delivering technical support across the end-user computing environment. You will install, diagnose, repair, and upgrade hardware and software, including printers, scanners, and mobile devices, with on-site and remote assistance as required.

The role includes maintenance of ticketing systems and collaboration with internal teams, with training provided and opportunities