1st Line Support Engineer⏐Network & Telecommunications

Editx; Zaventem; On-site; EUR 28,000 - 36,000; Full time

Job summary

Editx is seeking a First Line Support Engineer to support telecom solutions in Belgium and beyond. You will handle technical issues by phone or tickets, monitor networks, and assist with the initial configuration of network equipment for diverse clients.

You will work with a technical team to deliver reliable IP and telecom services, ensuring quick resolutions and proactive customer care across industries such as healthcare and hospitality.

Qualifications

• Experience in technical customer support for IP/telecom environments.
• Familiarity with WiFi, VoIP, IPTV networks.
• Ability to configure network equipment and integrate into customer environments.

Responsibilities

• Handle and resolve customer technical issues via phone or ticketing system.
• Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV.
• Assist in the initial configuration of network equipment.
• Provide proactive and reactive support to customers with the technical team.
• Identify and document technical problems and contribute to improvements.

Skills

Technical Support

Network Monitoring

Configuration & Integration

Customer Service

Job description

Are you our new First Line Support Engineer? Apply now and help us shape the telecom industry of the future!

Wanted: First Line Support Engineer – Ready to make a difference in advanced telecom solutions?

Are you passionate about network technology and eager to take your skills to the next level in a fast‑growing company that values innovation? As a First Line Support Engineer, you will be part of a dynamic and technical team focused on delivering state‑of‑the‑art IP and telecom solutions across various industries, from healthcare to hospitality, in Belgium and beyond.

Support Engineer - Your Job

Key Responsibilities

• Technical Support: Handle and resolve customer technical issues via phone or ticketing system, ensuring quick and efficient solutions.
• Network Monitoring & Maintenance: Support the implementation and maintenance of network systems such as WiFi, VoIP, IPTV, and more, while monitoring systems to ensure operational continuity.
• Configuration & Integration: Assist in the initial configuration of network equipment and ensure seamless integration into existing customer environments.
• Customer Service: Provide both proactive and reactive support to customers, working closely with the technical team to resolve network issues.
• Solution‑Oriented Approach: Identify and document technical problems, contributing to process improvements to prevent future incidents.