Junior IT Support Engineer - First-Line Tech Hero

Jobat; Brussel; On-site; EUR 26,000 - 36,000; Full time

Job summary

Jobat in Brussels is seeking a Junior IT Support Engineer to join a dynamic international environment in the heart of Brussels. You will be the first point of contact for end users and help ensure a smooth IT experience across the organization.

You will provide first-line support, troubleshoot hardware and software, manage incidents in the ticketing system, and assist with onboarding and device setup while delivering excellent customer service.

Responsibilities

• Providing first-line IT support to employees.
• Troubleshooting hardware, software, and Microsoft 365 issues.
• Managing incidents and service requests through the ticketing system.
• Preparing and configuring laptops, desktops, and mobile devices.
• Assisting with onboarding and offboarding activities.
• Escalating complex issues when necessary and following up to resolution.
• Delivering excellent customer service to users at all levels of the business.

Job description

Jobat in Brussels is seeking a Junior IT Support Engineer to join a dynamic international environment in the heart of Brussels. You will be the first point of contact for end users and help ensure a smooth IT experience across the organization.

You will provide first-line support, troubleshoot hardware and software, manage incidents in the ticketing system, and assist with onboarding and device setup while delivering excellent customer service.