Technical Support Engineer At televic Conference

Televic Group; Belgique; Sur place; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

Televic Bonus Plan

Legal benefits

Résumé du poste

Televic Belgium, HQ in Belgium, seeks a curious Technical Support Engineer to deliver advanced technical assistance, training, and testing for high-profile international clients. You will collaborate with product management and R&D in Izegem, and regularly go onsite for interventions.

You will combine technical expertise with strong communication, deliver effective training sessions, and analyze usage data to drive improvements. Travel up to 15% is required.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in a customer success or technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and training delivery abilities.
• Experience in testing and quality assurance processes.
• Proficient in data analysis and interpreting system usage metrics.
• Fluent in English and French.
• Willing to travel 10-15% of the time.

Responsabilités

• Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
• Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
• Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
• Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
• Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
• Identify upselling and cross-selling opportunities during customer interactions.
• Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.

Connaissances

Technical troubleshooting

Customer communication

Training delivery

Data analysis

QA processes

French fluency

Travel flexibility

Formation

Bachelor's degree in Computer Science, Engineering, or a related field

Description du poste

The Technical Support Engineer will play a crucial role in providing exceptional customer support, training, and testing services.This role involves understanding customer needs, developing test scenarios, and leveraging data to improve the customer experience.

MARKET

CONFERENCE

LOCATION

DOMAIN

We're looking for a curious Technical Support Engineer

Televic Conference develops, manufactures, and marketsconferencing solutions to high-profile customers worldwide(e.g., the United Nations, the European Parliament, the French Senate, etc.).

In order to boost our growth, we are on the lookout for acurious Technical Support Engineer to resolve technical issues (for high-end international clients) that require expert product knowledge. You collaborate closely with your colleagues in product management and R&D in Izegem. Regularly you go onsite for technical interventions.

• Eager to combinetechnical expertiseand clientcontact?
• Excellent incommunication skills?
• And interested to work for aninternational organizationthat is infull expansion?

What's in it for you?

• The chance to work on state-of-the-art products in a market that represents sustainability;
• A full time contract at a company that has international success, but remains solidly rooted in Belgium as it keeps on growing;
• An attractive salary, supplemented with our personalized Televic Bonus Plan as well as legal benefits;
• An environment driven by teamwork and the constant will to innovate;
• The chance to deliver quality, because that's what we stand for;
• A stimulating, no-nonsense mentality, with an eye for your unique talents and growth.

Key Responsibilities:

• Provide advanced technical support and resolve customer issues efficiently. Manage escalated technical troubleshooting, ensuring prompt resolution.
• Identify product training needs and conduct training sessions to ensure customers are proficient in using our products.
• Design test procedures and scenarios based on product specifications and customer feedback. Conduct thorough testing to ensure product reliability and performance.
• Analyze system usage data and customer feedback to identify patterns and areas for improvement. Develop insights and recommendations to enhance customer satisfaction.
• Work with the product management and R&D teams to address escalated issues and provide a continuous customer feedback loop.
• Identify upselling and cross-selling opportunities during customer interactions.
• Collaborate with the sales team to support large, complex sales opportunities by providing technical expertise and ensuring customer requirements are met.

Professional skills we're looking for:

• Bachelor's degree in Computer Science, Engineering, or a related field.
• Proven experience in a customer success or technical support role.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication and training delivery abilities.
• Experience in testing and quality assurance processes.
• Proficient in data analysis and interpreting system usage metrics.
• Fluent in English and French.
• Willing to travel 10-15% of the time.

Televic Belgium

Our HQ with over 300 colleagues!