Support Engineer

Connect Group; Boezinge; Sur place; EUR 30 000 - 42 000; Plein temps

Résumé du poste

Connect Group is seeking a Support Engineer to join our IT helpdesk. You will be the first point of contact for colleagues in production and office environments, diagnosing issues and delivering fast, customer-focused solutions.

You will log incidents, perform basic fixes, and escalate when necessary, while keeping clear documentation for ongoing improvement. You should hold a bachelor’s degree in IT/CS or Networking and have up to two years of IT support experience.

Qualifications

• Bachelor's degree in IT, Computer Science, Networking or a comparable field.
• 0–2 years of experience in IT support, helpdesk or service desk, including internships.
• Excellent spoken and written Dutch with good English for documentation and international collaboration.
• Customer-focused, patient and able to explain technical steps to non-technical users.

Responsabilités

• Register and classify incidents and service requests via phone, ticket or direct intake.
• Provide first-line support aligned with ITIL processes and internal work instructions.
• Restore basic services quickly by unlocking accounts, resetting passwords, or replacing peripherals.
• Handle routine requests such as software installation and setting up new users or workstations.
• Support Windows 10/11, Microsoft 365, PCs, printers and mobile devices.
• Conduct basic checks on network connections, VPN access and IP connectivity.
• Document symptoms, steps taken and solutions clearly in the ticketing system.
• Explain technical steps clearly and patiently to production operators and office staff.

Connaissances

Dutch

English

Formation

Bachelor's degree in IT/CS or Networking

Description du poste

Connect Group is seeking a Support Engineer. As a Support Engineer, you are the first point of contact for IT-related questions from colleagues in our production and office environment. You listen to users, analyse the issue and ensure a fast, customer-focused solution. You resolve common incidents yourself and escal...

Key Responsibilities

• You register and classify incidents and service requests received by phone, ticket or directly at the service desk.
• You provide first-line support in line with the applicable ITIL processes and internal work instructions.
• You quickly restore basic services, for example by unlocking accounts, resetting passwords, replacing peripherals or restarting a frozen workstation.
• You handle routine requests, such as software installation, setting up a new user or workstation, and supporting printer-related issues.
• You support Windows 10/11, Microsoft 365, PCs, laptops, printers and mobile devices.
• You carry out basic checks on network connections, VPN access and IP connectivity.
• You clearly document symptoms, steps taken and solutions in the ticketing system.
• You explain technical steps clearly and patiently to both production operators and office employees.

Requirements

• You have a bachelor’s degree in IT, Computer Science, Networking or a comparable field.
• You have 0 to 2 years of experience in IT support, a helpdesk or service desk environment. Relevant internship experience also counts.
• You have excellent spoken and written Dutch and a good working knowledge of English for documentation and collaboration with international teams.
• You are customer-focused, patient and communicate in an accessible way with non-technical users.
• You work in