Workshop Controller

Lakes Hyundai; North Lakes; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive remuneration

Professional development

Collaborative workplace culture

Access to Hyundai products and service

Safe, modern workshop facility

Wellbeing and work-life balance

Job summary

Lakes Hyundai is seeking a Workshop Controller to join our team at North Lakes, QLD on a full-time basis. This strategic role oversees workshop operations, scheduling and customer satisfaction to ensure efficient service.

You will coordinate with technicians and service advisors, monitor progress, maintain records and uphold safety standards while contributing to a positive team culture.

Qualifications

• Proven experience in a workshop or operations control role.
• Strong organisational and time management skills.
• Excellent communication abilities with both technical and non-technical staff.
• Knowledge of automotive servicing and repair processes.
• Valid driver’s licence.

Responsibilities

• Manage daily workshop operations including scheduling and resource allocation.
• Coordinate with technicians and service advisors to ensure efficient completion of repairs and services.
• Monitor job progress and ensure high quality workmanship.
• Communicate with customers about service progress and timelines.
• Maintain accurate workshop records and documentation.
• Ensure compliance with safety regulations and workshop procedures.
• Identify bottlenecks and improve workshop efficiency.
• Liaise with parts suppliers and external contractors as required.
• Handle warranty claims and documentation.
• Support staff development and foster a positive workshop culture.

Skills

Organisational skills

Time management

Communication skills

Problem solving

Leadership

Customer service

Driver's licence

Education

Automotive qualifications

Business/Operations qualification

Tools

Workshop management systems

ERP software

Job description

Lakes Hyundai is seeking a Workshop Controller to join our team on a full-time basis at our North Lakes, QLD location. This is a strategic position within our automotive service operation that plays a crucial role in ensuring the smooth, efficient running of our workshop. The Workshop Controller will oversee all aspects of workshop operations, from scheduling and resource management to quality control and customer satisfaction. This role is essential to maintaining Lakes Hyundai's reputation for excellence in vehicle servicing and repairs, directly impacting both our customers' experience and our operational profitability.

What you'll be doing

• Managing daily workshop operations, including scheduling, resource allocation and workflow optimisation
• Coordinating with technicians and service advisors to ensure efficient completion of vehicle repairs and services
• Monitoring job progress and ensuring work is completed to the highest quality standards
• Managing customer communication regarding service progress, timelines and any issues that may arise
• Maintaining accurate workshop records and documentation for all servicing and repairs
• Ensuring compliance with all safety regulations and workshop procedures
• Identifying and resolving operational bottlenecks to improve workshop efficiency
• Liaising with parts suppliers and external contractors as required
• Handling warranty claims and ensuring proper documentation
• Contributing to a positive workshop culture and supporting staff development

What we're looking for

• Proven experience in a workshop or operations control role, preferably in the automotive industry
• Strong organisational and time management skills with the ability to prioritise multiple tasks
• Excellent communication abilities with both technical and non-technical staff
• Proficiency with workshop management systems and computer software
• Knowledge of automotive servicing and repair processes
• Demonstrated ability to solve problems and make decisions under pressure
• Understanding of health and safety regulations in a workshop environment
• Strong customer service orientation with an ability to manage expectations
• Leadership qualities with the ability to motivate and support a team
• A valid driver's licence
• Relevant qualifications in automotive, business management or operations would be advantageous

What we offer

• competitive remuneration commensurate with experience and qualifications.
• professional development opportunities to advance their career within the automotive retail sector.
• collaborative workplace culture where your contributions are valued and recognised.
• access to Hyundai products and services
• a safe, modern workshop facility
• we are committed to the wellbeing of our employees and encourage a healthy work-life balance.

About us

Lakes Hyundai is part of a leading automotive retail group with a strong reputation for customer excellence and quality service. With a commitment to providing the highest standards of vehicle sales and servicing, we pride ourselves on our professional team, state-of-the-art facilities and comprehensive customer care. We are dedicated to fostering a workplace where employees can develop their skills, build rewarding careers and contribute to our ongoing success. Our values centre on integrity, customer focus and continuous improvement.