Workshop Controller

Motorama; Hillcrest; On-site; AUD 80,000 - 110,000; Full time

Benefits offered by this job

Commission

Team culture

Career development

Brand representation

Full-time role

Job summary

Browns Plains Mazda, part of the Motorama Group, is seeking a motivated Workshop Controller to lead our service department and ensure efficient flow of express workshop repairs. This full-time role offers a competitive remuneration package with commissions, strong team culture, and opportunities for career development within a large automotive group.

In this role you will schedule daily workshop jobs, estimate times, allocate repairs to technicians, authorise parts and sublet work, and monitor

Qualifications

• Proven experience in the automotive industry (workshop or service environment preferred).
• Strong customer service across face-to-face, written and phone channels.
• Excellent communication and leadership abilities.
• Strong organisational skills and attention to detail.
• Ability to work calmly and effectively in a fast-paced setting.
• Proactive, can-do attitude with problem-solving skills.

Responsibilities

• Scheduling and coordinating daily workshop jobs to ensure efficient workflow.
• Accurately estimating job times and determining start times to meet customer expectations.
• Allocating repair orders to suitably skilled Technicians based on experience and scope of work.
• Organising and authorising sublet repairs, ensuring correct order number usage.
• Authorising and approving parts on repair orders as required.
• Ensuring all customer requests are correctly recorded and completed.
• Monitoring productivity, quality, and turnaround times.
• Facilitating weekly toolbox meetings to support communication, safety, and performance.

Skills

Customer service

Leadership

Communication

Organisational skills

Problem solving

Automotive industry experience

Job description

Browns Plains Mazda is seeking a motivated and results‑driven Workshop Controller to join our high‑performing Service Department. This is a fantastic opportunity for an experienced automotive professional who thrives in a fast‑paced environment and is passionate about delivering an exceptional customer experience.

In this pivotal role, you’ll ensure the efficient flow and control of all express workshop repairs, coordinating people, processes, and priorities to ensure every customer request is completed accurately and on time. You will play a key role in upholding Motorama’s reputation for excellence and supporting both our customers and our technical team.

What We Offer

• Attractive remuneration package plus commissions
• Supportive management and a genuinely positive team culture
• Ongoingcareer development opportunities within a large, successful automotive group
• The chance to represent aniconic and trusted automotive brand
• A stable, full‑time role with a respected employer

About the Role

As the Workshop Controller, your responsibilities will include:

• Scheduling and coordinating daily workshop jobs to ensure efficient workflow
• Accurately estimating job times and determining start times to meet customer expectations
• Allocating repair orders to suitably skilled Technicians based on experience and scope of work
• Organising and authorising sublet repairs, ensuring correct order number usage
• Authorising and approving parts on repair orders as required
• Ensuring all customer requests are correctly recorded and completed
• Monitoring productivity, quality, and turnaround times
• Facilitating weekly toolbox meetings to support communication, safety, and performance

Essential Attributes

• A proactive can‑do attitude with excellent problem‑solving skills
• Strong customer service skills, including face‑to‑face, written, and phone communication
• Excellent communication and leadership abilities
• Proven experience in the automotive industry (workshop or service environment preferred)
• Strong organisational skills and attention to detail
• Ability to work calmly and effectively in a fast‑paced setting

About Browns Plains Mazda

Browns Plains Mazda is proud to be part of the wider Motorama Group, employing over 700 staff across Queensland. Our continued success is driven by our people, and we are committed to creating a workplace where team members feel supported, valued, and empowered to grow.

We live by our mission:
“To create a COOL, can‑do customer experience — every day, every time, for every customer.”

If you’re looking to take the next step in your automotive career with a respected and forward‑thinking organisation, we’d love to hear from you.